【正文】 ..... 28 會(huì)計(jì)體系、項(xiàng)目選擇與經(jīng)濟(jì)術(shù)語(yǔ) .............................................................................. 28 成本估算：三種方法 ............................................................................................... 29 掙值分析（公式、計(jì)算） : ....................................................................................... 30 成本管理計(jì)劃 .......................................................................................................... 31 成本預(yù)算 ................................................................................................................. 32 成本與風(fēng)險(xiǎn)：應(yīng)急儲(chǔ)備、管理儲(chǔ)備 .......................................................................... 32 成本控制 ................................................................................................................. 32 6. 項(xiàng)目質(zhì)量管理 ............................................................................................................ 33 項(xiàng)目質(zhì)量管理 .......................................................................................................... 33 質(zhì)量定義 ................................................................................................................. 33 質(zhì)量規(guī)劃 ................................................................................................................. 33 質(zhì)量成本 ................................................................................................................. 33 質(zhì)量計(jì)劃編制 .......................................................................................................... 34 質(zhì)量保證 ................................................................................................................. 34 質(zhì)量控制 ................................................................................................................. 34 質(zhì)量保證與質(zhì)量控制 ............................................................................................... 34 質(zhì)量管理中用到的術(shù)語(yǔ)與工具 ................................................................................. 35 PDCA 循環(huán) ............................................................................................................. 35 質(zhì)量控制的工具 ...................................................................................................... 35 7. 項(xiàng)目人力資源管理 ..................................................................................................... 36 組織的影響 ............................................................................................................. 36 組織的類(lèi)型 ............................................................................................................. 36 項(xiàng)目經(jīng)理的責(zé)任 ...................................................................................................... 37 項(xiàng)目經(jīng)理的能力 ...................................................................................................... 37 權(quán)力的來(lái)源 ............................................................................................................. 38 沖突的管理 ............................................................................................................. 41 8. 項(xiàng)目溝通管理 ............................................................................................................ 42 溝通管理定義： ...................................................................................................... 42 溝通模型 ................................................................................................................. 42 什么阻礙了溝通：過(guò)濾器和障礙 .............................................................................. 42 項(xiàng)目經(jīng)理在溝通中的作用 ........................................................................................ 43 溝通方法 ................................................................................................................. 43 溝通渠道（模型、計(jì)算） ........................................................................................ 43 績(jī)效報(bào)告 ................................................................................................................. 44 管理項(xiàng)目干系人 ...................................................................................................... 44 9 項(xiàng)目風(fēng)險(xiǎn)管理 ............................................................................................................. 45 風(fēng)險(xiǎn)的定義及特點(diǎn) ................................................................................................... 45 項(xiàng)目風(fēng)險(xiǎn)包括以下特點(diǎn) ............................................................................................ 45 風(fēng)險(xiǎn)函數(shù)表達(dá)式 ...................................................................................................... 45 風(fēng)險(xiǎn)管理定義 .......................................................................................................... 46 風(fēng)險(xiǎn)管理過(guò)程 .......................................................................................................... 46 風(fēng)險(xiǎn)識(shí)別 ................................................................................................................. 47 風(fēng)險(xiǎn)量化 ................................................................................................................. 48 風(fēng)險(xiǎn)應(yīng)對(duì)措施開(kāi)發(fā)、風(fēng)險(xiǎn)應(yīng)對(duì)方法 .......................................................................... 49 風(fēng)險(xiǎn)應(yīng)對(duì)控制 .......................................................................................................... 49 TOP N 風(fēng)險(xiǎn)管理 ...................................................................................................... 50 10. 項(xiàng)目采購(gòu)管理 .......................................................................................................... 52 什么是采購(gòu)？ .......................................................................................................... 52 項(xiàng)目采購(gòu)管理 .......................................................................................................... 53 Tools....................................................................................................................... 66 IT 項(xiàng)目采購(gòu) .........................................