咨詢(xún)顧問(wèn)必備寶典(ppt 47頁(yè))-全文預(yù)覽
【正文】 述性角度去溝通，而需要對(duì)下屬的成績(jī)和問(wèn)題作精練、合理的概括，你如何評(píng)價(jià)？Respect PrinciplesDescription Principle需要評(píng)價(jià)時(shí)注意的原則 —— 應(yīng)以已建立的規(guī)則為基礎(chǔ)； —— 以可能的結(jié)果為基礎(chǔ)； —— 與同一人先前的行為作比較； —— 要避免引起對(duì)方的不信任和激起防衛(wèi)心理自我評(píng)價(jià) Respect PrinciplesConfirm Principle 含義使對(duì)方感到自己被認(rèn)可、被承認(rèn)、被接受和有價(jià)值； 而不是否認(rèn)他人存在、他人的重要性和獨(dú)特性。 Position PrinciplesSelfexplicitness含義 承認(rèn)思想源泉屬于自己而非他人或集體。建議 (1) 集中于 “YOU” 而不是 “I” 或“WE” (2) 突出受眾利益和興趣 (3) 強(qiáng)調(diào)積極的、另人愉悅的事實(shí)n 例：請(qǐng)勿越線，違者罰款 (2 eggs)Information Principles Concreteness含義 運(yùn)用具體、明確、活潑、生動(dòng)的溝通語(yǔ)言而不是含糊乏味的語(yǔ)言。n ENVIRONMENT (INTERNAL AND EXTERNAL)。n AUDIENCE (NEGATIVE, POSITIVE NEUTRAL。 B) 需要媒介聯(lián)結(jié)溝通雙方。 Don’t make decision only to abide by “the minority and the majority” rule Discussion (2): Selfassessmentn What key techniques, you think, make your career successful?n What are your munication barriers in your current job?n What are the most effective approaches to improve your municative skills？n What do you wish to learn much more in this course?1 Significance of Managerial Communicationn Manager=Visionmaker+Motivator Comm. Activities go through all managing life.n Communicative Capability heavily influences your career development in some extent。降落時(shí)許多設(shè)備受到損壞，而為了生存你們必須充分利用未受損壞的裝備自行達(dá)到太空母艦。然而，因機(jī)械故障，你們的太空船只能迫降在距離太空母艦 200英里之外的月球表面。 Don’t change your idea only to avoid the conflict。 A) 基于反應(yīng)的雙向溝通 。Special barriers: information disorder, Psycological elements (preference, backgroud, experiences and values)2 Concept of Managerial Communication(c)n INFORMATION SOURCES (WHO)。n COMMUNICATIVE GOAL (SOLVING PROBLEM)。n FEEDBACK (POSITIVE, NEGATIVE OR NEUTRAL)3 Components of Managerial CommunicationENCODE CHANNEL:MEDIA DECODESUBJETIVE OBJECTIVESFEEDBACK(+, ) RESPONSE4 Process of Managerial Communication建設(shè)性溝通的原理是什么？? Supportive Communication? Natures? Strategies Nature Strategies of 1 Supportive Communication— CONCEPT Supportive Communication = Problemsolving + Positive relation— NATURES (1) delivery of the correct information (2) positive and fort relation (3) definite goal of problemsolving
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