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【正文】 both two schools Philosophy and skills developmentn 概念 管理溝通是指溝通者為了獲取溝通對(duì)象的反應(yīng)和反饋而向?qū)Ψ絺鬟f信息的全部過(guò)程。 A) 基于反應(yīng)的雙向溝通 。 B) 需要媒介聯(lián)結(jié)溝通雙方。GOOD IDEAS ARE NOT SCARCE SUPPLY,WHAT IS RARE IS THE ABILITY Of TRANSLATING A GOOD IDEA INTO ACCEPTEDPRACTICE.2 Concept of Managerial Communication(c)n NATURES OF MCMedia: language or letters。Content:Information, Thoughts, Emotion, Aspects, Attitude etc.Philosophy greatly influences the understanding of motive, behavior and goal。Special barriers: information disorder, Psycological elements (preference, backgroud, experiences and values)2 Concept of Managerial Communication(c)n INFORMATION SOURCES (WHO)。n AUDIENCE (NEGATIVE, POSITIVE NEUTRAL。 CRITICAL OR NO CRITICAL。 DIRECT OR INDIRECT)。n COMMUNICATIVE GOAL (SOLVING PROBLEM)。n ENVIRONMENT (INTERNAL AND EXTERNAL)。n INFORMATION。n MEDIA (ORAL, WRITING, PHONE, EMAIL, ETC.)。n FEEDBACK (POSITIVE, NEGATIVE OR NEUTRAL)3 Components of Managerial CommunicationENCODE CHANNEL:MEDIA DECODESUBJETIVE OBJECTIVESFEEDBACK(+, ) RESPONSE4 Process of Managerial Communication建設(shè)性溝通的原理是什么？? Supportive Communication? Natures? Strategies Nature Strategies of 1 Supportive Communication— CONCEPT Supportive Communication = Problemsolving + Positive relation— NATURES (1) delivery of the correct information (2) positive and fort relation (3) definite goal of problemsolving2 Principles of Supportive Communicationn Information Principles Completeness, Consideration,Clarify, Courtesy, Concretenessn Position Principles Problemorientation, Selfexplicitnessn Respect Principles Description, Confirm, Dual munication, Discrepancy Completeness （完全性） 討論 為什么在溝通中會(huì)出現(xiàn)不完全信息 ? 背景、觀點(diǎn)、態(tài)度、地位、經(jīng)歷等方面的差距完全性識(shí)別標(biāo)準(zhǔn) 溝通者傳遞信息和受眾接受信息相等 .建議（ GUIDELINE） 提供所有的必要信息 回答所有問(wèn)的問(wèn)題 必要時(shí)補(bǔ)充額外信息Information PrinciplesClarifyRole —— 節(jié)約雙方時(shí)間 —— 對(duì)對(duì)方的尊重Guideline —— 消除冗長(zhǎng)的表達(dá) —— 只包括相關(guān)材料 —— 避免不必要重復(fù)Information PrinciplesConsideration含義 從受眾能接受的角度準(zhǔn)備每一個(gè)信息，把自己放在對(duì)方的立場(chǎng)。建議 (1) 集中于 “YOU” 而不是 “I” 或“WE” (
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