【正文】 iatives,goals.l Sponsorsfocuspriorityresources.l Shortforaccountability.l TheremeasuresforengageofthetoderailChangeChangeimpedeandthroughoutandchangeasystemsrewards,promoteawantpicturetheatheleadingroleleadersextentspots? ObtainprojectwithHead,HeadEtc…SponsorandmightstrategySPOTS”.ToolsANDontransitionQUESTIONSlisten.– RAISEsupport,inREGULARLYemployees,program.– BEPACEandCHANGEfollowing:– DEMONSTRATEresponsibilitiesTacticsLeadingto the mitmentthesponsorshipchange.? Thefordelivered.? AtheresponsibilitywithisTacticsLeadingincluderolesOverviewLeadingprocessesl Leadersimpactscriticalbother?l StrongShapingProgressNeedMobilisingandMethodologyToolsaCommitmentMakingStructuresCreatingModelRESULTS Improved State Transition StateCurrent StateLeadingManagementwereimplementingtheanisationalconsultantevertowouldimplementedthatsomeofanisationalshocks? Politicaladvances? Socialofof5Organisational/feelthatpossibilityoptions?l Haveyoubecause/toaboutthethat?l CouldhimnewtheclientideasInquirydo?TypesareaboutdidandExploringotherdothinkthat?youandExploringotherswasyoudiagnosing.ExploringidentifyQuestionsExploratoryofdidwentthegivethat?lmemore.lsituation.lhappening?lon.lmebodyUsecarefullytheInquiryEngagingObservingWithdrawingInterviewingInterrogatingTypes/seepattersunderstandingproblemsaSystems(PeterontheourareandfamiliarthattheinternalmodelsconceptWetheWetoBlamesUnderstandAwakensPerspective,KnowAvoidspeoplelife,Contemplates,notcentered,perspective,Notconversation,FindstormentedLazy,PutsthingscopeDonotofwayunbearable,Anxious,negative,Unhappiness2OKJoyCreativeofThinkingProblemAlternativesPossibilitiesBlueProblemsDifficultiesYellowInformationDataRedSix4Thereport? Checkingthetechniques? UsingAwareness? Playfulness? Beginnersthethetension? Managingchannels? FosteringFunctions? Preparing? Determining1Partdoubt,Consultation10.them.No matter how well I observe the above principles, I will say and do things that produce unexpected and undesirable reactions in the client. I must learn from them and at all costs avoid defensiveness, shame or guilt. I can never know enough of the client’s reality to avoid errors, but each error produces reactions from which I can learn a great deal about my own and the client’s reality.Teninevitabledata。isof withConsultation8.Over and over I have learned that the introduction of my perspective, the asking of a clarifying question, the suggestion of alternatives, or whatever else I want to introduce from my own point of view has to be timed to those moments when the client’s attention is available. The same remark uttered at two different times can have pletely different results.TenProcesstheofandclientPrinciplesdoConsultation4.ignoranceThe only way I can discover my own inner reality is to learn to distinguish what I know, from what I assume I know, from what I truly do not know. It is generally most helpful to work on those areas where I truly do not know. Accessing is the key, and I must make an effort to locate within myself what I really do not know by scanning my own inner database and gaining access to empty partments. If I truly do not know the answer, I am more likely to sound congruent and sincere when I talk about it.TenPrincipleswithAlwaysProcessbeofanClientofalltheaonwhatclientpermitwillsituationwillsituationhelpgoalsConsultantDoctorroles:1. Theiniswetoroleconsultant?? WhatConsultantWhatImprovisation? DialogueModuleunconscious? PrimarytheChangeofManagement?? GainingSAFETYAIMerrorclimatedirection.? Workstepscoachingalearning.? Provideand(practicesafeoflearningthe“change“psychologicallearningsafety”.anxietyislearningmethodgreateranxiety1:? Survivalchange.Basicofgroupstatus,lossand(1)learninabilityfeelingscreates…? Learningofnotorcreates…? Survivalare are –learning/CONTEXTModuleCHANGETHEChangedoesbegin?? Disconfirmationthingsexpectationsmetguilt.shamewithnew.prospectnewTheantobecauseunlearning(2)oroflosstolearningbemethodsurvivalisanxiety.? LearningReduceitsurvival“psychologicalreducecreatetheallthevisionalearningtimeforandgroups.? ProvidesmallrightsupportivesupportINTERVENTIONSPSYCHOLOGICALChangeunderstandingthinkof/process? StrategicChangechangethehavedoanisations?? WhatrelevancehelpingPower)2. TheProcessstrategicconsultation1. Provideaclientainformationwillandbettergoingintervention.”3. CreatewhichatownershipbeePrinciplestooftouchreality.I cannot be helpful if I cannot decipher what is going on in me, the situation and in the client.TenConsultation3.yourProcessyouintervention.Just as every intervention reveals diagnostic information, so does every interaction have consequences for both the client and for me. I therefore have to own everything I do and assess the consequences to be sure that they fit my goals of creating a helping relationship.TenConsultation5.TheproblemPrincipleswithofcrucial.Process opportunisticPrinciplesEverythingofarefromProcessinproblem.Inevitably there will be times in the relationship when I run out of steam, don’t know what to do next, fe