【正文】 , Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? When another bottle of the same wine and vintage is ordered, a fresh glass is given for tasting. Other guests at the table are offered the choice to have a new glass. Should the second bottle be a different wine, new glasses for everybody have to be provided. ? 服務(wù)第二瓶同款的酒之前為點(diǎn)酒者更換新的酒杯 .不同款的酒 ,需要為所有賓客更換酒杯 . 23. Wine by the Bottle 瓶賣葡萄酒 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Colleagues ensure that coffee is always freshly brewed per cup and served with hot milk and cube sugar. Tea is always made from loose tea leaves, poured in front of the guest and served with lemon and hot or cold milk (except for Chinese tea) and cube sugar. * 確保每杯咖啡都是新鮮磨制的 ,并提供熱牛奶和糖塊 .茶葉狀的茶必須在客人面前服務(wù) ,并提供檸檬 ,熱 /冷牛奶 (中式茶除外 )和糖塊 . 24. Coffee Tea Service 咖啡及茶水服務(wù)標(biāo)準(zhǔn) Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Colleagues to present and introduce all beverages and dishes ordered when serving at the table. In specialty restaurants a more detailed, but short description of the dish should be given. * 上飲料或食品時要做簡單介紹 ,特色餐廳要更細(xì)節(jié)化 ,但保持簡單明了 . ? “This is your …. Please enjoy”. * 這是您的 ?, 請慢用 . 25. Serving items ordered 服務(wù)所點(diǎn)菜式 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? When guests are temporarily leaving the table, the napkin is being refolded in a neat shape and put on the side table. Pull the chair for the guest upon return. * 如果客人暫時離開座位 ,折疊好餐巾 ,客人回來時主動拉椅子 . 26. Refolding of Napkins 整疊口布 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Beverages should never bee empty at the table and a second glass will be offered or refilled when the drink is 188。 ” 5. Greeting 與客問候 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? All Guests are asked if they have made a reservation (except for breakfast) when arriving at the outlet and asked for the name under which the booking was made. * 賓客到達(dá)餐廳后詢問客人是否有預(yù)定 (早餐除外 ),和預(yù)定人姓名 . ? “Did you make a reservation with us? May I have your name please?” * 請問你有預(yù)定嗎 ?請問您貴姓 ? 6. Asking for Reservation 詢問預(yù)定情況 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? If the guests did not have a reservation, ask for seating preferences and assign table accordingly. Best tables are assigned for single diners. * 如果客人沒有事先定位 ,要詢問客人對座位的喜好 ,為單獨(dú)用餐的賓客準(zhǔn)備最佳的位置 . ? “Sir / Madam, would you prefer smoking or nonsmoking?” * 請問您喜歡在吸煙區(qū) /非吸煙區(qū)入座 ? 7. Seating Preferences 座位喜好 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Assist guests always with coats and bags. First attend to disabled, elderly, ladies and children, then to men. * 為客人擺放大衣和隨身物品 , 并首先為殘疾人士 ,老年人 ,女士及兒童服務(wù) . ? “May I help you with your coat / bag, Sir, Madam?” * 我可以幫您嗎 ? (外套或包 ) 8. Assisting with Coats 輔助存放大衣 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? If the guests have made a reservation but the table will not be ready within 10 minutes past the reserved time, guests are offered a plimentary drink at the nearby bar, lounge or seating area. * 如果客人已經(jīng)事先預(yù)定而餐桌在 10分鐘之內(nèi)不能準(zhǔn)備好 ,我們必須安排客人在臨近的酒廊稍作休息并提供免費(fèi)飲品 . ? “My sincere apologies that your table is not ready yet. May I offer you a drink at the bar while you are waiting ?” * 非常抱歉 ,您的座位暫時還未準(zhǔn)備好 ,您介意在我們酒吧先喝杯飲料嗎 ? 9. No Tables available 餐廳客滿 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? If there was no reservation made, colleagues should inform the guest on an estimated time when the next table bees available or offer an alternate dining venue. * 客人如果沒有事先預(yù)定而我們暫時沒有空桌 ,必須告知客人大致的等候時間或給予其他餐廳的信息和建議 . ? “There is a table available around 9:00 pm. Would that be alright for you? / May I offer you one of our other dining venues ?” * 您大約要等到九點(diǎn)鐘 ,請問有問題嗎 ?/我可以為您建議其他的餐廳嗎 ? 9. No Tables available 餐廳客滿 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? All guests are escorted to their table in