【正文】 ......................................................17銷售分析員崗位描述 ...................................................................................................................................................................................................................17配送管理員崗位描述 ...................................................................................................................................................................................................................18檔案管理員崗位描述 ...................................................................................................................................................................................................................18服務(wù)熱線電話接線員崗位描述 ...................................................................................................................................................................................................19第二篇 營(yíng)管部業(yè)務(wù)管理與控制 ...........................................................................................................................................................................................................20一、營(yíng)管部“三”日操作制度 .............................................................................................................................................................................................................21日清日結(jié) .......................................................................................................................................................................................................................................21周清周報(bào) .......................................................................................................................................................................................................................................21日新月異 .......................................................................................................................................................................................................................................21需記筆記 .......................................................................................................................................................................................................................................22二、營(yíng)管部述職制度 .............................................................................................................................................................................................................................23每項(xiàng)述職： ...................................................................................................................................................................................................................................23定期述職： ...................................................................................................................................................................................................................................24特別述職： ...................................................................................................................................................................................................................................25三、四小時(shí)復(fù)命制 .................................................................................................................................................................................................................................26第三篇：營(yíng)管部日常工作程序 .................................................................................................................................................................................................................27一、經(jīng)銷商管理程序： .........................................................................................................................................................................................................................28新經(jīng)銷商的建立： .......................................................................................................................................................................................................................28經(jīng)銷商檔案規(guī)整： .......................................................................................................................................................................................................................28 經(jīng)銷商投訴處理： ......................................................................................................................................................................................................................28二、統(tǒng)計(jì)管理程序 .................................................................................................................................................................................................................................31三、分析管理程序 .................................................................................................................................................................................................................................32四、突發(fā)事件處理的工作流程 .............................................................................................................................................................................................................344 / 62五、經(jīng)銷商的退、換貨程序 .................................................................................................................................................................................................................35六、滾動(dòng)銷售計(jì)劃（營(yíng)管部）制定程序 .............................................................................................................................................................................................37七、送貨單管理程序 ........................................................................................................................