【正文】 her requirements, operation and maintenance for the equipment from the network into a marketoriented business. Therefore, we must rely on management innovation and technological progress of taking an integrated and intensive maintenance of the road. Achieve equipment, manpower, information such as the efficient allocation of resources to enable the standardization of operation and maintenance management, standardization, market and business to strengthen the supporting role, set up marketoriented, customercentric and costeffective targeting of production systems, the introduction of professional networkwide integration. The emergence of tele operators for the operation and maintenance management system provides a prehensive solution. The socalled Operation electron flow system, is through the electronic operation and maintenance to ensure the flow of the process, the single, and automation and information technology, fast delivery and feedback control of information, achieve rapid fault location and business recovery, and thus improve market operations support efforts to improve carrier service levels, quality of service. Application systems are at present relatively popular workflow technology will be a specific job into multiple tasks, roles, and through certain rules and processes, these constraints and monitoring the implementation of mission to improve the management of enterprise production and management levels objectives, and is easy to adjust and optimize the flow. Operation through electronic platforms, implementation of data the Internet, the backbone transmission network, network traffic aggregation, longdistance signaling network, such as the maintenance of professional networks as well as the declaration of failure to coordinate the work of Electronics and flow of treatment. The use of the system to further standardize the mobile device management and fault treatment processes, improve the efficiency of network maintenance work to shorten the online time limit for treatment failure, in order to deal with failure to provide more accurate and rapid green channel at the same time provides for managers reference for decisionmaking firsthand materials, so that failure of treatment process is open, the contents of a unified treatment, and treatment methods to rationalize the results of treatment accurately, and the processing time of Express. Has now bee an indispensable daytoday network maintenance an important part of the background to bee the most powerful support.Keyword: EOMS。通過(guò)電子運(yùn)維平臺(tái)，實(shí)現(xiàn)了對(duì)數(shù)據(jù)互聯(lián)網(wǎng)、骨干傳輸網(wǎng)、話(huà)務(wù)匯接網(wǎng)、長(zhǎng)途信令網(wǎng)等專(zhuān)業(yè)網(wǎng)絡(luò)的維護(hù)以及申告故障、協(xié)調(diào)工作的電子化、流程化處理。實(shí)現(xiàn)設(shè)備、人力、信息等各類(lèi)資源的高效配置，使運(yùn)行維護(hù)管理標(biāo)準(zhǔn)化、規(guī)范化，加強(qiáng)對(duì)市場(chǎng)和業(yè)務(wù)的支撐作用，建立以市場(chǎng)為導(dǎo)向，客戶(hù)為中心，效益為目標(biāo)的生產(chǎn)體系，實(shí)行對(duì)網(wǎng)絡(luò)全專(zhuān)業(yè)的整合。目 錄摘 要 IABSTRACT II第1章 緒論 1 1 2 3 4 4第2章 系統(tǒng)需求分析 6 6 7 7 14第3章 系統(tǒng)架構(gòu)設(shè)計(jì) 16 16 17 17 18 20 20 22 23第4章 系統(tǒng)詳細(xì)設(shè)計(jì) 25 25 25 27 29 緩沖管理詳細(xì)設(shè)計(jì) 32 數(shù)據(jù)庫(kù)設(shè)計(jì) 34 34 35 36 37第5章 系統(tǒng)實(shí)現(xiàn)與測(cè)試 39 39 39 46 49 51 52 53總結(jié)與展望 54參考文獻(xiàn) 55致 謝 57CONTENTSChinese Abstart……………………………………………………………………...ⅠEnglishe Abstart ⅡChapter 1 introduction 1 development background 11. 2 the lastest state of technologh 2 the main problem need to be resolved in this paper 3 the main work of this paper 4 the structure of this paper 4Chapter 2 the requirement analysis for the system 6 the introduction for the system 6 the discription of requirement for the system 7 functional requirement 7 non functional requirement 14Chapter 3 construction design for the system 16 desing aim and principle for this system 16 technology construction design 17 technology construction for the system 17 logical construction for the system 18 functional construction for the system 20 function position of this system 20 function position of the workflow management 22 interface of the system 23Chapter 4detail design for the system 25 the model for workflow 25 workflow management ponent 25 the workflow model 27 detail design for the workflow 29 detail design for buffer management 32 database design 34 workflow management 34 duty managemnt 35 operation plan 36 buffer management 37Chapter 5 implement and test for the system 39 the whole implement for the system 39 the implement for the workflow management 39 the implement for the duty managemnt………………………………………46 the implement for the operation plan 49 the implement for the timing task 51 the implement for the interface 52 system test 53summary an outlook 54reference 55thanks 5757 / 65摘 要隨著電信市場(chǎng)競(jìng)爭(zhēng)的日趨激烈，新的形勢(shì)對(duì)中國(guó)電信的市場(chǎng)響應(yīng)能力、服務(wù)保障能力、業(yè)務(wù)創(chuàng)新能力、運(yùn)營(yíng)管理能力提出了更高的要求。因此，必須依靠管理創(chuàng)新和技術(shù)進(jìn)步走綜合化、集約化維護(hù)之路。在系統(tǒng)當(dāng)中應(yīng)用當(dāng)前比較流行的工作流技術(shù)，將一個(gè)個(gè)具體的工作分解成多個(gè)任務(wù)、角色，并通過(guò)一定的規(guī)則和過(guò)程，約束這些任務(wù)的執(zhí)行和監(jiān)控，達(dá)到提高企業(yè)生產(chǎn)經(jīng)營(yíng)管理水平的目標(biāo)，且很容易對(duì)流程進(jìn)行調(diào)整和優(yōu)化。關(guān)鍵字：電子運(yùn)行維護(hù)；流程管理；工作流；角色ABSTRACTWith the telemunications market petition being more intense, the new situation of China39。 Role第1章 緒 論當(dāng)前基于TMN標(biāo)準(zhǔn)的網(wǎng)管系統(tǒng)的建設(shè)和應(yīng)用在網(wǎng)絡(luò)日常維護(hù)管理中發(fā)揮了重要的作用，由于網(wǎng)管系統(tǒng)側(cè)重的是對(duì)設(shè)備的管理功能，而人是生產(chǎn)力三要素中最具有決定意義的要素，因此，實(shí)現(xiàn)以人為主體的業(yè)務(wù)流程的管理則成為貫穿網(wǎng)絡(luò)管理過(guò)程的紐帶[1]。2. 部分流程中執(zhí)行的角色和活動(dòng)所需要的模板需要更加明確。現(xiàn)有系統(tǒng)是基于任務(wù)的工單管理系統(tǒng)，每個(gè)任務(wù)單由任務(wù)、人物（人力資源）和設(shè)備（網(wǎng)絡(luò)資源）組成，由多個(gè)任務(wù)單按照一定的順序有機(jī)地組織在一起，就構(gòu)成了網(wǎng)絡(luò)運(yùn)維的業(yè)務(wù)流程　　現(xiàn)有系統(tǒng)的不足可以通過(guò)工作流技術(shù)加以改善。在電信行業(yè)，傳統(tǒng)的運(yùn)行維護(hù)方式常顯被動(dòng)，給人的印象是:故障發(fā)生前，維護(hù)人員似乎無(wú)所事事。在電信運(yùn)營(yíng)商的維護(hù)部門(mén)內(nèi)部，工單的派發(fā)制度一般已經(jīng)形成，在日常的運(yùn)維調(diào)度中發(fā)揮了較好的作用。在主動(dòng)服務(wù)模式下，運(yùn)行維護(hù)人員主動(dòng)地監(jiān)控系統(tǒng)的狀況，對(duì)日常工作及故障處理完成后主動(dòng)進(jìn)行問(wèn)題分析，隨時(shí)跟蹤網(wǎng)絡(luò)的變化，對(duì)系統(tǒng)的變更風(fēng)險(xiǎn)進(jìn)行評(píng)估。對(duì)于業(yè)務(wù)的監(jiān)控和管理，是維護(hù)技術(shù)人員更加關(guān)心的問(wèn)題。建立科學(xué)的激勵(lì)與監(jiān)督機(jī)制，形成一整套科學(xué)的考核制度，以激勵(lì)運(yùn)維人員更有效地提高服務(wù)質(zhì)量和服務(wù)水平，是至關(guān)重要的。他通過(guò)整合企業(yè)的業(yè)務(wù)流程，細(xì)化工作角色，實(shí)現(xiàn)例外管理向例行管理、粗放式管理向精確管理及功能型管理向流程型管理的轉(zhuǎn)變，實(shí)現(xiàn)運(yùn)維工作的制度化、流程化、規(guī)范化、電子化和高效化管理。整合各種現(xiàn)有的資源，提高資源之間的信息上的溝通，從而達(dá)到有效的利用資源，控制投入成本。2. 設(shè)計(jì)實(shí)現(xiàn)了一個(gè)基于JZEE架構(gòu)的B/S軟件系統(tǒng)。同時(shí)，基于工作流的電子運(yùn)維流程管理平臺(tái)的建設(shè)，易于實(shí)現(xiàn)管理目標(biāo)，并且可以很容易地解決流程的調(diào)整與優(yōu)化。首先進(jìn)行了運(yùn)維流程管理系統(tǒng)的概述。其次，在技術(shù)架構(gòu)設(shè)計(jì)中，分別按照物理架構(gòu)和邏輯架構(gòu)進(jìn)行設(shè)計(jì)。其次，分別進(jìn)行了各個(gè)模塊的詳細(xì)設(shè)計(jì)。目前電信行業(yè)各運(yùn)營(yíng)商電子運(yùn)維建設(shè)已經(jīng)初具規(guī)模，系統(tǒng)處于初始期向成長(zhǎng)期過(guò)渡的階段[8]。并能夠在統(tǒng)一的數(shù)據(jù)結(jié)構(gòu)規(guī)范之上不斷演進(jìn)。它融合了系統(tǒng)管理、網(wǎng)絡(luò)管理、系統(tǒng)開(kāi)發(fā)管理等管理活動(dòng)和變更管理、資產(chǎn)管理、問(wèn)題管理等許多流程的理論與實(shí)踐。同OSS中由多個(gè)應(yīng)用系統(tǒng)構(gòu)成一樣，電子運(yùn)維流程系統(tǒng)目前在ITSM模型和方法論中只覆蓋了服務(wù)運(yùn)營(yíng)與維護(hù)部分，隨著業(yè)務(wù)的不斷發(fā)展，電子運(yùn)維流程系統(tǒng)將更多的借鑒ITSM理論