組織行為學(xué)foundationofgroupbehavior-全文預(yù)覽
【正文】 ? Channel:the medium through which a message travelsselected by the source ? Decoding:retranslating a sender’s message ? The receiver ? Feedback loop:the final link in the process。 Function The transference amp。Mismunication。 Multiple interpretations。 individualvalued anizational history ? Shaping team players: Selectionjob candidate with team skills, otherwise training,transference to other unit, reject Trainingworkshop to help improve skills like PS, munication,negotiation,conflict M,coaching Rewardencourage cooperative efforts rather than petitive ones。 Maintain confidence。 Practice openness。 LoyaltyWillingness to protect amp。 CompetenceTechnical amp。 follow ? ControllerInspectors:check for details ? UpholderMaintainers:fight external battles ? ReporterAdvisers:seek full information ? Linker:coordinate amp。 promoting diversity9 roles(1) ? Having a mitment to a mon purpose ? Establishing specific goals ? Leadership amp。 the work setting(Psolving). Quality Circles(Total Q P)Q control,C reduction, P planning,P design ? Selfmanagement teams: Group of 1015 people taking on responsibilities of their former supervisors(empower). Office of the Presidentcollectively assumes the role of the COO In managing internal operations ? CrossFunctional team: employees from about the same hierarchical level,but from different wok area ing together to acplish a task(coordination) Transnational Teamjointventure team 2. Drucker’s 3 types failure amp。 being jointly accountable for performance goals. of the difference ? Work groups Work teams Share information Goal Collective performance Neutral(negative)SynergyPositive Individual Accountability Individual amp。 Teams vs. Groups how do we explain the current popularity of teams? outperforming individuals when the tasks require multiple skill, judgement, experience(better utilize employee talents)。 (high,low),low。 Groupthift ? Groupthinkphenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action ? groupshiftA chance in decision risk between the group’s decision amp。 efficiency: accuracygroup decision tend to be more accurate。 ? disadvantages of groups: consuming。 Group decision making vs. individual ? Advantages of groupsit can increase: 1. plete information amp。 member satisfaction is moderated by task requirement ? the plexity amp。 structure (6)position ? Group activities require a variety of skills amp。acquired by such characteristic as education,age,gender,skill,amp。 (3)reduces embarrassing interpersonal problems。 (2)critic events in the history。 behaviors consistent with ? role perceptionone’s view of how he is supposed to act in ? role expectationhow others believe one’s action in given ? psychological contractan unwritten agreement that set out what management expects from the employee,amp。 satisfaction behavior model External conditions imposed on the group Group member resources Group structure Group process Performance amp。(6)the group’s last meeting is characterized by markedly accelerated activity Class 7. Foundation of Group Behavior 167。 (2) the 1st phase of group activity is one of inertia。 Stages of Group development 1. The 5Stage Model From the mid1960s ? Formingcharacterized by much uncertainty ? Stormi
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