培訓(xùn)資料：如何正確處理餐飲投訴(文件)
【正文】 to its name. I’m sure everything will be all right next time you e. D: All right. Maybe I’ll e again. W: Thank you very much, sir. ? Learn some important words in this dialogue ? 1）在對話中 I?ll look into the matter. ? look into ...里查資料 。敬意 [(+on)] ? It?s the nicest pliment I?ve ever 。恭維 。 Learn some useful expressions related to this topic: Making a plaint How much longer shall I wait for my…? 我還要等多久 …? I ordered Spaghetti, but got Macaroni? 我點的是意大利面 ,但你卻給我通心粉。 1) What?s the problem, sir? Can I be of assistance? 2) This is quite unusual. I?ll look into the matter. 3) I?ll attend to/take care of this right away… 4) I?m terribly sorry. I can give you something else if you?d like. That?ll be on the house, of course. 5) Thank you for telling us. I?ll speak to our manager about it. Please accept our apology. 6) Please feel free to contact us if you have any requests. Facing a plaint Task pleting 1. Put the following into Chinese: 1) The steak is underdone/overdone/raw/bloody/too tough/hard/dry! 2) You’ve been ignoring us all the evening. We’ve finished our dinner 20 minutes ago. If you don’t bring the bill in the next two minutes, we’ll leave. 3) This food tastes strange/funny/awful/bad. 4) I’m very unhappy with your restaurant service. I was badly treated by a rude waiter. 5) The toast is too dark/too light/burnt/stale/soggy/damp. 2. Work in pairs and act out the dialogue with your partner on the given situ
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