培訓(xùn)資料：如何正確處理餐飲投訴-wenkub
2022-08-15 12:14:05 本頁(yè)面
【正文】 How do you know that? Direction: Listen to the dialogue and supply the missing information. W=Waiter D=Diner W: Is everything _____(1)______? D: No, the steak was remended, but it is not very fresh. W: Oh! ___ (2) ___! This is quite ____(3)____ as we have fresh steak from the market every day! I’ll ____(4)____. D: So what? It is not fresh and I’m not happy about it! ? W: I?m sorry, sir. Do you wish to ___(5)____? That would be ___(6)___, of course. ___(7)___ a delicious dessert, ___(8)___? ? D: No, I don?t wan to try something else, and find it?s not fresh again! This is very annoying. ? W: I see, sir. Just give us _________(9)________, you will find this restaurant really ____________(10)__________. I?m sure everything will be all right next time you e. ? D: All right. Maybe I?ll e again. ? W: Thank you very much, sir. W: Is everything to your satisfaction? D: No, the steak was remended, but it is not very fresh. W: Oh! Sorry to hear that! This is quite unusual as we have fresh steak from the market every day! I’ll look into the matter. D: So what? It is not fresh and I’m not happy about it! W: I’m sorry, sir. Do you wish to try something else? That would be on the house, of course. How about a delicious dessert, with our pliments? D: No, I don’t wan to try something else, and find it’s not fresh again! This is very annoying. W: I see, sir. Just give us another chance, you will find this restaurant really lives up
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