培訓(xùn)資料：如何正確處理餐飲投訴-文庫(kù)吧
2025-07-01 12:14 本頁(yè)面
【正文】 In what kind of situations do guests make plaints about food and beverage? 2) How are you going to respond to the plaints in the first place? 3) Think of some solutions to diners’ reasonable plaints. Listen and answer Listen to the dialogue and answer the following questions: (1) What did the guest plain? (2) How did the waiter handle it? (3) Was the guest satisfied? How do you know that? Direction: Listen to the dialogue and supply the missing information. W=Waiter D=Diner W: Is everything _____(1)______? D: No, the steak was remended, but it is not very fresh. W: Oh! ___ (2) ___! This is quite ____(3)____ as we have fresh steak from the market every day! I’ll ____(4)____. D: So what? It is not fresh and I’m not happy about it! ? W: I?m sorry, sir. Do you wish to ___(5)____? That would be ___(6)___, of course. ___(7)___ a delicious dessert, ___(8)___? ? D: No, I don?t wan to try something else, and find it?s not fresh again! This is very annoying. ? W: I see, sir. Just give us _________(9)________, you will find this restaurant really ____________(10)__________. I?m sure everything will be all right next time you e. ? D: All right. Maybe I?ll e again. ? W: Thank you very much, sir. W: Is everything to your satisfaction? D: No, the steak was remended, but it is not very fresh. W: Oh! Sorry to hear that! This is quite unusual as we have fresh steak from the market every day! I’ll look into the matter. D:
公司管理相關(guān)推薦
鄂ICP備17016276號(hào)-1