【正文】 ... 33 外部采購(gòu) ............................................................................................................................. 33 內(nèi)部投入 ............................................................................................................................. 33 項(xiàng)目結(jié)果預(yù)估 ................................................................................................................................ 34 業(yè)務(wù)層面 ............................................................................................................................. 34 IT 層面 ................................................................................................................................. 34 項(xiàng)目 9：建立 IT 服務(wù)管理體系 ............................................................................................................. 35 項(xiàng)目說(shuō)明 ......................................................................................................................................... 35 項(xiàng)目?jī)?nèi)容 ............................................................................................................................. 35 投資相關(guān)條件和假設(shè) ...................................................................................................... 35 投資估計(jì) ......................................................................................................................................... 35 外部采購(gòu) ............................................................................................................................. 35 內(nèi)部投入 ............................................................................................................................. 35 項(xiàng)目結(jié)果預(yù)估 ................................................................................................................................ 36 業(yè)務(wù)層面 ............................................................................................................................. 36 IT 層面 ................................................................................................................................. 36 項(xiàng)目 10 建立商業(yè)智能系統(tǒng)： .............................................................................................................. 38 項(xiàng)目說(shuō)明 ....................................................................................................................................... 38 項(xiàng)目?jī)?nèi)容 .......................................................................................................................... 38 投資相關(guān)條件和假設(shè) .................................................................................................... 38 投資估計(jì) ....................................................................................................................................... 38 外部采購(gòu) .......................................................................................................................... 38 內(nèi)部投入 .......................................................................................................................... 39 項(xiàng)目結(jié)果預(yù)估 .............................................................................................................................. 39 業(yè)務(wù)層面 .......................................................................................................................... 39 IT 層面 ............................................................................................................................... 39 項(xiàng)目 11：實(shí)施新一代核心業(yè)務(wù)應(yīng)用 ................................................................................................... 41 項(xiàng)目說(shuō)明 ....................................................................................................................................... 41 項(xiàng)目?jī)?nèi)容 .......................................................................................................................... 41 投資相關(guān)條件和假設(shè) .................................................................................................... 41 投資估計(jì) ....................................................................................................................................... 41 外部采購(gòu) .......................................................................................................................... 41 內(nèi)部投入 .......................................................................................................................... 42 項(xiàng)目結(jié)果預(yù)估 .............................................................................................................................. 43 業(yè)務(wù)層面 .......................................................................................................................... 43 技術(shù)層面 .......................................................................................................................... 44 項(xiàng)目 12：實(shí)施銷(xiāo)售支持與管理應(yīng)用 ................................................................................................... 45 項(xiàng)目說(shuō)明 ....................................................................................................................................... 45 項(xiàng)目?jī)?nèi)容 .......................................................................................................................... 45 投資相關(guān)條件和假設(shè) .................................................................................................... 45 投資估計(jì) ....................................................................................................................................... 45 外部采購(gòu) .......................................................................................................................... 45 內(nèi)部投入 .......................................................................................................................... 46 項(xiàng)目結(jié)果預(yù)估 .............................................................................................................................. 47 業(yè)務(wù)層面 ..........................................................................