【正文】 ....................................... 37 第九講 企業(yè)文化測(cè)評(píng)與主次文化 ....................................................................................................... 38 掌握企業(yè)文化測(cè)評(píng)的十個(gè)關(guān)鍵特征 .............................................................................................. 38 1．個(gè)人擁有獨(dú)立自主權(quán)的程度 ............................................................................................ 38 2．鼓勵(lì)員工冒險(xiǎn)的容忍程度 ................................................................................................ 38 3．目標(biāo)和績(jī)效相結(jié)合的程度 ................................................................................................ 39 4．各部門(mén)彼此協(xié)調(diào)運(yùn)作的程度 ............................................................................................ 39 5．經(jīng)理人支持員工的程度 ................................................................................................... 39 6．規(guī)章制度多寡的程度 ....................................................................................................... 39 7．成員認(rèn)同于整個(gè)組織的程度 ............................................................................................ 39 8．薪酬與績(jī)效結(jié)合的程度 ................................................................................................... 39 9．允許員工公開(kāi)爭(zhēng)執(zhí)與批評(píng)的程度 ..................................................................................... 39 10．內(nèi)部溝通受不受到層級(jí)的限制 ....................................................................................... 40 區(qū)分主文化和次文化 ................................................................................................................... 40 主文化與次文化的關(guān)系 ......................................................................................................... 40 1．主文化的含義和地位 ................................................................................................ 40 2．次文化的含義和地位 ................................................................................................ 40 主文化和次文化的分類(lèi) ......................................................................................................... 40 1．組織與部門(mén)文化 ....................................................................................................... 40 2．國(guó)家與族群文化 ....................................................................................................... 41 強(qiáng)勢(shì)文化和弱勢(shì)文化 ................................................................................................................... 41 第五部分 如何提升經(jīng)理人的逆境商數(shù) ....................................................................................................... 42 第十講 成功指標(biāo) :IQ/EQ/AQ ............................................................................................................... 42 掌握成功指標(biāo) IQ/EQ/AQ 的含義和作用 ....................................................................................... 42 1．什么是“ 3Q” ................................................................................................................. 43 2．“ 3Q”與員工招聘 ........................................................................................................... 43 3． IQ、 EQ 與 AQ 的關(guān)系 ..................................................................................................... 43 明白 逆境幫助生存和成長(zhǎng) ............................................................................................................ 44 逆境的來(lái)源 ................................................................................................................................. 44 1．來(lái)自個(gè)人 ........................................................................................................................ 44 2．來(lái)自工作 ........................................................................................................................ 44 3．來(lái)自社會(huì) ........................................................................................................................ 44 4．來(lái)自三者的結(jié)合 .............................................................................................................. 45 逆境的作用 ................................................................................................................................. 45 1．?dāng)橙藥椭砷L(zhǎng) ................................................................................................................. 45 2．危機(jī)提高警覺(jué) ................................................................................................................. 45 3．困境刺激思維 ................................................................................................................. 46 正確對(duì)待逆境，提高逆境商數(shù)（ AQ） ....................................................................................... 46 第十一講 逆境的程度與壓力現(xiàn)象 ....................................................................................................... 47 員 工壓力的來(lái)源與程度 ................................................................................................................ 48 1．常見(jiàn)社會(huì)壓力源影響程度的排序 ..................................................................................... 48 2．家庭是社會(huì)安定的基石 ................................................................................................... 48 職業(yè)的壓力指標(biāo)及對(duì)壓力的應(yīng)變之道 ........................................................................................... 48 職業(yè)的壓力指標(biāo) ................................................................................................................... 48 幫助員工緩解工作壓力的方法 ..................................................................................................... 49 1．注意觀察異常行為 .......................................................................................................... 49 2．給下屬各種溝通的渠道 ................................................................................................... 49 3．要讓下屬知道你對(duì)他有什么希望 ..................................................................................... 49 4．聽(tīng)取下屬的意見(jiàn) .............................................................................................................. 49 5．給下屬適當(dāng)?shù)膲毫? ........................