【正文】 e the probability of the concern 給顧慮的概率打分 ? Show stopper? (16 plus) 顯示停止？ ? Identify Actions to take 確定可采取的行動(dòng) EA1: Assess The Unit’s Readiness 關(guān)鍵行動(dòng) 1 – 評(píng)估部門(mén)的準(zhǔn)備情況 PLG 5051 53 “Growing With Starwood” Tips Traps 建議＆誤區(qū) Tips 建議 ? Use a formal survey 使用一個(gè)正式的調(diào)查 ? Be direct 直接了當(dāng) ? Get different perspectives 獲得不同的看法 ? Filtering the facts 過(guò)濾事實(shí) Traps 誤區(qū) PLG 51 54 “Growing With Starwood” ? Committing to this process is critical for it to be successful, but it is not easy. 對(duì)這個(gè)過(guò)程的投入對(duì)它的成功是關(guān)鍵，但是它不是很容易的。 2. Consider a past or recent major change experience in the hotel. 考慮過(guò)去或近期主要的酒店內(nèi)的經(jīng)驗(yàn)。 Proper planning creates a document that provides those around you with a sense of direction, a vision to achieve, and clarity of the unknown. It is one of the most potent ways to minimize fear, anxiety and 建立一個(gè)文件向你周?chē)娜颂峁╆P(guān)于方向、宗旨和未知因素的信息。（行動(dòng)） 4. A way to measure success before and after the change (Feedbackmeasurement) 在變化的前后衡量成功的方式（反饋－衡量） 5. Clear time constraints, not open ended (Due dates) 明確的時(shí)間限制，不是沒(méi)有期限的（完成日期） 6. Clear accountability through task ownership (Task owner) 明確的任務(wù)擁有者的職責(zé)（任務(wù)所有者） 7. A clear mitment of resources (Inputs)對(duì)資源的承諾（投入） 8. What is going on around us that will impact us? (Assessment) 在我們周?chē)l(fā)生的哪些會(huì)影響到我們？（環(huán)境） What Do I Need To Know?我需要知道什么？ PLG 62 69 “Growing With Starwood” a. Summarize what you know 總結(jié)你所知道的 b. Learn more 學(xué)習(xí)更多 c. Identify your desired participation level 明確你期望的參與級(jí)別 d. Clarify your desired outes and deliverables 明確你期望的部門(mén)產(chǎn)生的結(jié)果或指標(biāo) e. Define how success will be measured 詳細(xì)說(shuō)明成功的衡量標(biāo)準(zhǔn) f. Create a mission or purpose statement 建立使命或目的陳述 g. Estimate member time mitment 估計(jì)成員的時(shí)間投入 h. Make a plan 做計(jì)劃 i. Create a clear, pelling vision of the future 為將來(lái)建立一個(gè)明確的、令人信服的宗旨 How Do I Do It?我怎么做？ 70 “Growing With Starwood” ? Use the change questioning worksheet 使用 變化問(wèn)題工作表 a. Summarize what you know總結(jié)你所知道的 EA3: Plan For The Change Event 關(guān)鍵行動(dòng) 3 – 計(jì)劃變化 PLG 63 71 “Growing With Starwood” ? Decide what you need 決定你需要什么 ? Identify a research source 明確研究調(diào)查的來(lái)源 ? Write down your findings and source 寫(xiě)下你的發(fā)現(xiàn)和來(lái)源 ? Decide how you will use the information 決定你會(huì)如何來(lái)使用這些信息 ? Ask more questions 問(wèn)更多的問(wèn)題 ? Consider how your Associates would use the same information 考慮你的員工會(huì)如何來(lái)使用相同的信息 b. Learn more 學(xué)習(xí)更多 EA3: Plan For The Change Event 關(guān)鍵行動(dòng) 3 – 計(jì)劃變化 PLG 64 72 “Growing With Starwood” ? Level 2 – Delegation 級(jí)別 2 – 分配 ? Level 3 – Involvement 級(jí)別 3 – 包含 ? Level 4 – Participation 級(jí)別 4 – 參與 ? Level 5 – SelfDirected 級(jí)別 5 – 自我指導(dǎo) c. Identify your desired participation level明確你期望的參與級(jí)別 EA3: Plan For The Change Event 關(guān)鍵行動(dòng) 3 – 計(jì)劃變化 PLG 65 73 “Growing With Starwood” ? Brainstorm a preliminary list of deliverables and outes 采用集思廣益的方式討論初步的可達(dá)到的指標(biāo) d. Clarify your desired outes and deliverables明確你期望的部門(mén)產(chǎn)生的結(jié)果或指標(biāo) EA3: Plan For The Change Event 關(guān)鍵行動(dòng) 3 – 計(jì)劃變化 PLG 65 74 “Growing With Starwood” ? Brainstorm a list of success measures 采用集思廣益的方式討論成功的衡量方式 ? Identify the target or standard 確定目標(biāo)或標(biāo)準(zhǔn) ? Identify who owns the metric 確定誰(shuí)擁有衡量方式 ? Operationally define each deliverable 從運(yùn)作上具體來(lái)明確每個(gè)可達(dá)到的指標(biāo) e. Define how success will be measured 詳細(xì)說(shuō)明成功的衡量標(biāo)準(zhǔn) EA3: Plan For The Change Event 關(guān)鍵行動(dòng) 3 – 計(jì)劃變化 PLG 6566 75 “Growing With Starwood” ? It is a statement or description of what is required for satisfactory performance 這是在任何正常的使用狀況下對(duì)于滿(mǎn)意表現(xiàn) 要求 的陳述或描述 ? It must contain a measure or test of that performance它必須包含一個(gè)對(duì)表現(xiàn)的 衡量方式 或 測(cè)試 ? It contains some criteria for deciding if that performance is acceptable 它同樣包含一些決定表現(xiàn)是否可接受的 標(biāo)準(zhǔn) ? It uses simple language 它使用 簡(jiǎn)單 的語(yǔ)言 Operational Definitions Have Four Criteria 運(yùn)作的定義必須滿(mǎn)足 4個(gè)標(biāo)準(zhǔn) PLG 66 76 “Growing With Starwood” 1. Below are five goal statements 以下是五個(gè)目標(biāo)陳述 2. Individually, evaluate each statement based on the criteria for a SMART goal 各自根據(jù)聰明目標(biāo)的標(biāo)準(zhǔn)來(lái)評(píng)估每個(gè)陳述 3. When plete, pare your thoughts with those of your table group 完成后，和坐在一桌的學(xué)員比較你的看法 4. Reach consensus on the effectiveness of the statement 對(duì)于每個(gè)陳述是否達(dá)到每個(gè)標(biāo)準(zhǔn)達(dá)成共識(shí) Exercise: Are They Or Aren’t They? 練習(xí)：它們是或不是？ PLG 66 77 “Growing With Starwood” ? Review all existing information related to the mission回顧目前所有的關(guān)系到使命的信息 ? Brainstorm ponents of the mission 采用集思廣益的方式討論使命的組成 ? Write the statement 寫(xiě)下這個(gè)陳述 f. Create a mission or purpose statement 建立使命或目的陳述 EA3: Plan For The Change Event 關(guān)鍵行動(dòng) 3 – 計(jì)劃變化 PLG 68 78 “Growing With Starwood” ? 1624 hrs/wk 小時(shí) /每周 ? 1216 hrs/wk 小時(shí) /每周 ? 812 hrs/wk 小時(shí) /每周 ? 48 hrs/wk 小時(shí) /每周 ? 4 or less hrs/wk 小時(shí) /每周 g. Estimate member time mitment 估計(jì)成員的時(shí)間投入 EA3: Plan For The Change Event 關(guān)鍵行動(dòng) 3 – 計(jì)劃變化 PLG 69 79 “Growing With Starwood” ? Identify the critical issues 明確關(guān)鍵的事項(xiàng) ? Complete the unit participation plan 完成部門(mén)的參與計(jì)劃 h. Make a plan做計(jì)劃 EA3: Plan For The Change Event 關(guān)鍵行動(dòng) 3 – 計(jì)劃變化 PLG 6970 80 “Growing With Starwood” ? Is Idealistic 是理想主義的 ? Our view/image of what the ideal future will look like at a specific time 我們對(duì)理想在將來(lái)的一個(gè)特定時(shí)間應(yīng)當(dāng)看上去怎樣的觀點(diǎn) /想象 ? Dreamlike qualities 夢(mèng)一般的質(zhì)量 ? Energizing, positive and inspiring statement 活躍的、積極的、和鼓舞人心的描述 ? Creates a “sensory rich, emotionally laden” image ofthe ideal future at year X 建立一個(gè)在理想的將來(lái)某一年的 “有聲有色” 的圖像 i. Create a clear, pelling vision of the future為將來(lái)建立一個(gè)明確的、令人信服的宗旨 EA3: Plan For The Change Event 關(guān)鍵行動(dòng) 3 – 計(jì)劃變化 PLG 71 81 “Growing With Starwood” 1. Individually, think about what you want to achieve as part of this PM effort 各自考慮酒店或部門(mén)在執(zhí)行變化后的某一特定時(shí)刻 2. As a table group, select and develop a press release or elevator speech坐在一桌的小組，選擇和建立 一段媒體報(bào)道或提升演講 3. Please be prepared to share these with the larger group 準(zhǔn)備好和其他的成員交流 Exercise: Create A Vision Statement 小練習(xí)：建立一個(gè)宗旨陳述 PLG 7172 82 。