[工作總結(jié)]實(shí)施感動(dòng)服務(wù)提高護(hù)理質(zhì)(文件)
【正文】 放床位370張，有15個(gè)臨床科室，護(hù)理人員192名 ， 均為女性，年齡1854歲，學(xué)歷：本科8名，大專77名，中專107名。關(guān)鍵詞：感動(dòng)服務(wù)；患者滿意度；護(hù)理管理Provide Touching Service To Promote Nursing Quality//LI Taoyun ，WANG Tianqiong，WANG Yafen//(Anqing Yicheng Hospital, Anqing, 246002, Anhui, ChinaAbstract: Objective TO explore the role of providing touching service to promote nursing quality. Methods Touching service was carried out in the nursing wards from March 2006 to April 2007，Patient’s satisfaction rates toward nursing care were pared with that before providing touching service. Results Patient’s satisfaction increased obviously after implement touching service. In detail，satisfaction rates on eight items were pared with those prior to providing touching service which cover municating with patients cordially；explaining actively to patients during treatment and nursing care；helping patients when they are in trouble and so on. Significant difference was observed. Conclusion Providing touching service can increase patient’s satisfaction and promote nursing qualityKey words: touching service patient’s satisfaction rate nursing management隨著社會(huì)經(jīng)濟(jì)不斷發(fā)展和人們生活水平的日益提高，醫(yī)療市場(chǎng)正面臨著由單一的技術(shù)競(jìng)爭(zhēng)向兩元的技術(shù)、服務(wù)競(jìng)爭(zhēng)的轉(zhuǎn)變，乃至向更高層次的技術(shù)、服務(wù)、文化競(jìng)爭(zhēng)的轉(zhuǎn)變[1]。實(shí)施感動(dòng)服務(wù) 提升護(hù)理質(zhì)量
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