【正文】 26 頁 should be accustomed to use IT. Use IT Capabilities appropriately:IT should be used for providing an avenue of fast and accurate access to the information and decrease the delay in information should be a centralized database for storage and recovering the data. Use suitable IT tools and infrastructure:Employees should feel that the IT tools help them in their should be encouraged to work with new selected tools should not be plex,and they should be easy to learn by cost of the selected tools should be required tools should be selected with sufficient details and analysis about transitional adoption between new IT tools and existing IT tools that are used in organization should be considered. Improve IT department capabilities:IT constraints should not be considered as an obstacle for innovation and creativity in designing new processes. IT department’s capability should be sufficient for supporting new tools’ processes should be designed based on the interaction between information technology and organizational processes (paying attention to the technical procedures): Information needed in new processes should determine the IT infrastructure elements,and b. identifying the IT capabilities should define some alternatives for improvement of business processes. IT department should not have resistance to making necessary changes in legacy department should be involved in implementing the new processes. （ 5） Methodology Use a suitable methodology:A specific documented methodology should be used for the overall methodology should consider feasibility of process the selected methodology,all the phases and steps should be designed clearly. The selected methodology should have enough attention to different aspects(. people, process and technology).The selected methodology should not prevent the creativity and innovation in improving business processes. There should be suitable techniques for collecting all the stakeholders’ requirements (. customers, partners,employee and etc.) from new revised processes. Best practices should be considered when designing the new tools should be prepared for each selected technique. （ 6） Project management Apply adequate planning and scheduling in the project:Project planning should be done in detail. A detailed scheduling based on the reality should be set. Specific milestones for achievements should be actual progress should be adapted to baseline budget should be assigned to the project. Adequate human resource should be assigned to the technical resources should be assigned to the cost estimation should be done final goals for the project should be resources for each activity should be assigned clearly and based on a suitable team Key expertise for implementing the project should be identified. xxxxxxxxxxxxxxxxxxxxxxxxx 畢業(yè)論文 第 21 頁 共 26 頁 The implementation team should be assigned to the BPM initiative full time or redesign activities should be the first priority in their people should understand their individual person’s responsibilities should be determined and clearly responsible (champion) should be defined for the champion should be a highranking manager with significant authority and influence to mobilize resources and stimulate implementation team should have enough authority for decisionmaking. Monitor and control the project adequately:There should be a procedure for cost controlling in the team should include project management plans such as implementation schedule and IT development schedule should be coordinated to each other adequately. （ 7） Strategic alignment Discover process opportunities:The existence of a shared understanding of process improvement initiatives between managers should be corporate processes that support the business objectives and goals should be health of each business process should be preliminary criteria,both quantitative and qualitative,should be employed in current process performance evaluations. Align BPM project to corporate strategy:An integrated approach to the identification and management of process improvement initiatives should assessment of corporate goals, objectives and Key Performance Indicators (KPIs) should be outlined. BPM initiative objectives should be selected based on organizational strategic scope of the projec。however,most are limited to the introduction of highlevel factors or to the identification of the means of success within only a specific paper presents a holistic framework of success factors as well as the associated means for achieving framework introduces nine factors,namely culture, leadership,munication,Information technology,strategic alignment,people,project management, performance measurement and of these factors are characterized further by defining some subconstructs and under each sub construct the means for achieving success are also introduced. This framework including means for achieving success can be useful for BPM project stakeholders in adequately planning the initiative and checking the progress during the implementation. This section presents the research findings,which includes a detailed presentation of the BPM success factors and means framework. （ 1） Culture Culture is posed of values,beliefs,attitudes and behaviours in peoples’ mind that distinguish one group or category of people from culture provides unwritten and often unspoken guidelines for how to get along in the can help BPM project progress by leading it to success or it can hinder the attempt. For instance,Introducing employee empowerment to hierarchical organizations would be seen with scepticism,and it would not be accepted by either managers or ,organization culture cannot be changed in a short period of time, therefore its characteristics sh