[hr英文資料]邁阿密大學的平衡計分卡培訓-wenkub
2024-11-19 00 本頁面
【正文】 Perspective Measures,Process quality measures Time to process an order Number of Returns Defect rates Yield ratios Leadtimes Waste, scrap, and rework,Core Learning and Growth Measures,Employees trained per month,Employee retention,Employee productivity,Development and research measures,Number of training programs,Targets,Level of performance or rate of improvement desired for each measure,Each tied to one of the company’s measures,Initiatives,Shortterm programs and actions that will help achieve the established targets,Each tied to company objectives and measures,Examples of Initiatives,New maintenance program,Upgrade selected equipment,Establish performance benchmarks,New training program,Establish frequent purchase program,Next: An example to help students understand how the Balanced Scorecard works,A Balanced Scorecard Example,Large camera store,25,000 square feet,$10+ million in sales,Profits unacceptably low,Industry changing due to technology,Basic Business Strategy,Financial We will ensure that we use our resources and people to maintain financial success.,Customer We will meet or exceed our customers’ current and future expectations and requirements with high quality products, reasonable prices and superior service.,Internal We will provide high quality ontime imaging products and services and provide an efficient and effective means to deliver them in a high quality fashion.,Learning and Growth We will attract and retain high caliber people and promote an environment that develops their interpersonal, business and technical skills and knowledge. We will strive to develop and maintain the best sourcing for our products. We will strive to be aware and on the cutting edge of imaging and business technology.,Achieve the strategy? How do we get there?,With a map,A strategy map,Strategy Map – Objectives,Financial Success,Customers impressed with quality products and services,Leading edge production capabilities,Trained workforce,Attract new customers Retain customers Ontime products and services,Well functioning facilities,On cutting edge of technology,Best product sourcing,Financial,Customer,Internal,Learning and Growth,Strategy Map – Measures and Targets,Operating income Increase gross margin Amount of operating expenses,Number of new customers No. of returning new customers Number of customer complaints Number of items per invoice,Number of rejected prints Percent of late orders New products and services,Amount of employee training Amount of technology training Sales from new product sourcing,TBD Increase by 20% Zero Increase by 30%,1% 0% 10% Increase,1 Session per month 1 Session per month Increase by 30%,Financial,Customer,Internal,Learning and Growth,$100,000 Increase by 5% Maintain,Measures,Targets,Strategy Map – Initiatives,New Price Comparison Report,Monthly sales promotions N
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