【正文】 Tourist Services Department Ticket Management Division Tourist Services Division Customer Services Division運營服務(wù)部 Operation Services Department Equipment Operation Division Carnival Management Division Tour Bus Management Division商品經(jīng)營部Commodity Sales Department Director1餐飲經(jīng)營部 Catering Services Department Division 16 Retail Catering Office1演藝部Performing Arts Department Troupe Management Office Acting Division 1 Acting Division 2 Lighting and Sound Division 服化科 Costumes and MakeUp Division第四篇：酒店各部門縮寫酒店各部門英文縮寫 ：總經(jīng)理：GM 客服部總監(jiān)：DOR 副總經(jīng)理：DGM 大堂經(jīng)理：AM 財務(wù)部：FIN 財務(wù)總監(jiān)：DOF 銷售總監(jiān)：DOM 前廳部：FO 工程部：ENG 人力資源部：HR 客房部：HK 前臺：FD 前廳部經(jīng)理：FOM 禮賓部：CONC 商務(wù)中心：BC 餐飲部：Famp。BFOODamp。DND(請勿打擾):DN D= Do Not Disturb。KNR重要公司協(xié)議價:KNR(Key Negotiated Rate)。TQM全面質(zhì)量管理:TQM= Total Quality Management。RevPAR平均每間可賣房間的收入:Revenue Per Available Room。B客房部:HSKP工程部:ENG保安部:SEC康樂部:ENT前廳部:FO銷售部:Samp。FIT(散客):FIT=Fully Independent Traveler。SOP(標準經(jīng)營程序): SOP= Standard Operating Procedures。ESPS員工滿意度調(diào)查:ESPS=Employee Satisfaction Pulse Survey。GOP總經(jīng)營利潤:Gross Operating Profit。IBP(綜合經(jīng)營計劃)：IBP= Integrated Business Plan；VCRO預(yù)訂中心的預(yù)訂系統(tǒng)：VCRO= Virtual Central Reservation Office第二篇：酒店各部門英文縮寫總經(jīng)理辦公室:GM人力資源部:HR財務(wù)部:A/C餐飲部:Famp。RFP合作協(xié)議申請:RFP= Request for Proposal。PMS酒店經(jīng)營管理系統(tǒng): PMS= Property Management System。GSTS賓客意見調(diào)查系統(tǒng):Guest Satisfaction Tracking System。CTP營業(yè)利潤貢獻:Contribution to Trading Profit。第一篇：酒店各部門英文縮寫酒店縮寫總經(jīng)理辦公室:GM人力資源部:HR 財務(wù)部:A/C餐飲部:Famp。GOP總經(jīng)營利潤:Gross Operating Profit。ESPS員工滿意度調(diào)查:ESPS=Employee Satisfaction Pulse Survey。SOP(標準經(jīng)營程序): SOP= Standard Operating Procedures。FIT(散客):FIT=Fully Independent Traveler。B客房部:HSKP工程部:ENG保安部:SEC康樂部:ENT前廳部:FO銷售部:Samp。RevPAR平均每間可賣房間的收入:Revenue Per Available Room。TQM全面質(zhì)量管理:TQM= Total Quality Management。KNR重要公司協(xié)議價:KNR(Key Negotiated Rate)。DND(請勿打擾):DN D= Do Not Disturb。M2酒店專業(yè)英文及縮寫20080326 10:59平均房價指數(shù)ARI: Average Rate Index。RGI收入產(chǎn)生指數(shù):Revenue Generation Index。QES質(zhì)量評估系統(tǒng):QES= Quality Evaluation System。LNR“當?shù)亍惫緟f(xié)議價:LNR(Local Negotiated Rate)。VIP(非常重要的人)：VIP= Very Important Person。BEVERAGE 餐飲部 ENGENGINEERING 工程部 HKHOUSEKEEPING 客房部HRHUMAN RESOURCES 人力資源部 GMGENERAL MANAGER 總經(jīng)理DGMDUTY GENERAL MANAGER 副總 DORDIRECTOR OF ROOMS 客務(wù)部總監(jiān)AMASSISTANT MANAGER 大堂經(jīng)理（住店時投訴可以找的人）FINFINANCE 財務(wù)部DOFDIRECTOR OF FINANCE 財務(wù)總監(jiān)DOMDIRECTOR OF SALESamp。B 客房部:HSKP 工程部:ENG 保安部:SEC 康樂部:ENT 前廳部:FO 銷售部:Samp。RPAR平均每間可賣房間的收入:Revenue Per Available Room。TQM全面質(zhì)量管理:TQM= Total Quality Management。KNR重要公司協(xié)議價:KNR(Key Negotiated Rate)。DND(請勿打擾)：DND= Do Not Disturb。 Marketing Division 銷售部Sales Department公關(guān)部Public Relation Department 預(yù)訂部Reservation Department 客務(wù)/房務(wù)部Room Divisi