【正文】 突然加速 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 6 GMS 3452121671331501471542322111762222042191922031751562512622671999 2023 2023 2023 2Q 2023 1QIndustryAverageDaewooHyundaiKiaPP100 : Not Reported Due To Insufficient Sample 樣品不足不匯報(bào) ( ) ? . Power IQS Trend By Brand GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 7 GMS 647669625056688073655466677871645361NCSI ???? ???? ???? ??? ??? ???Daewoo Hyundai Kia? NCSI By Makers 2023 2023 ???? NCSI Customer Expectations Perceived Quality Perceived Value Customer Loyalty Customer Retention Customer Complaints 客 戶 期望 值 感知 質(zhì) 量 感知價(jià) 值 客 戶 埋怨 客 戶 忠 誠 客 戶 保持力 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 8 GMS GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 9 GMS ?? :? ???? ? ??? ??1 12 23 34 45 56 67 78 89 910 10Voice of Customer 客 戶 意 見 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 10 GMS Voice of Customer客 戶 意 見 ? ? ? ? ? ? ? ? ? ? ? ??? 1. 停 車 方便 (Convenience of parking) 2. 外 觀 式 樣 (Exterior styling) 3. 內(nèi) 部空 間 (Interior roominess) 4. 節(jié) 能 (Fuel economy) 5. 安全 (Safety) (Exterior styling) (Interior roominess) 3. 噪音 與靜 音 (Noise and quietness) 4. 節(jié) 能 (Fuel economy) 5. 空 調(diào) 性能 (Air conditioner performance) ??? 機(jī)性能 (Engine Performance) 2. 發(fā)動 機(jī) 噪音 (Engine Noise) (Exterior styling) 4. 噪音 與靜 音 (Noise and quietness) 5. 坐 騎 (Ride) L6 ???? 1. 節(jié) 能 (Fuel economy) 2. 噪音 與靜 音 (Noise and quietness) 3. 內(nèi) 部空 間 (Interior roominess) 4. 坐 騎 (Ride) (Exterior styling) ?? 1節(jié) 能 (Fuel economy) 2. 空 調(diào) (Air conditioner) 3. 噪音 (Noise) 4. 發(fā)動 機(jī) 噪音 (Engine Noise) 5. M/T轉(zhuǎn)換 (M/T Shift) 1. 節(jié) 能 (Fuel economy) 2. OSRVM手工控制 (Manual OSRVM control) 3. 發(fā)動 機(jī)噪音 (Engine noise) 4. 檢查發(fā)動 機(jī)點(diǎn)火 (Check Engine light) 5. 法人形象 (Corporate Image) 1. 節(jié) 能 (Fuel economy) 2. 制 動 性能 (Brake performance) 3. 喇叭性能 (Speaker performance) 4. 內(nèi)飾 品 質(zhì) (Interior quality) 5. 噴 涂 質(zhì) 量差 (Poor paint quality) 1. 3排坐椅相稱 (Seats port : 3rd line) 2. 節(jié) 能 (Fuel economy) 3. 發(fā)動 機(jī) 啟動 (Poor engine start) 4. 法人形象 (Corporate Image) 5. 級別 (Gradablity) GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 11 GMS BuiltinQuality 制造 質(zhì) 量 ? What is BuiltInQuality? 什 么 是制造 質(zhì) 量？ ? Group Discussion 小 組討論 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 12 GMS What is BuiltIn Quality? 什 么 是制造 質(zhì) 量？ ? Definition 定 義 Method by which quality is built into the manufacturing process, so that defects are prevented, detected, and countermeasures are implemented to prevent reoccurrence. 指 質(zhì) 量在生 產(chǎn)過 程中 產(chǎn) 生，因此可以 預(yù) 防、 發(fā)現(xiàn) 缺陷 ，以及采取措施防止 缺陷 再 發(fā) 生的方法。 It is not from my area, maybe it’s the sealer 這輛車 不是我 輪 班造的。 Visually ―describing‖ the defect is Not a Boundary Sample! 目視化標(biāo)明缺陷不是邊界樣件！ Crater more than this size is not acceptable 不接受焊口大于此尺寸 Example of a Boundary Sample 邊界樣品的范例 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 27 GMS Create a ―StandardsBased‖ Culture 創(chuàng)造一個(gè)以標(biāo)準(zhǔn)為基點(diǎn)的文化氛圍 I wouldn’t buy this! Doesn’t look good to me! My opinion is… This does not meet the standard.. Talk in terms of The Standard, not opinions! 以標(biāo)準(zhǔn)為基點(diǎn)，而非觀點(diǎn)！ GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 28 GMS Manufacturing Process Validation Quality System Management Quality Feedback/ Feed forward Standardized Work Visual Management Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision/ Mission Shop Floor Management InProcess Control Verification Manufacturing Process Validation 制造工序認(rèn)證 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 29 GMS What is a process? 什么是工序？ Inputs 投入 Outputs 輸出 A process is a set of interrelated resources and activities which transforms inputs into outputs. 工序是集中相關(guān)的資源進(jìn)行一系列活動，把投入轉(zhuǎn)換成輸出！ Environment 環(huán)境 Process 工序 Man Machines Method Materials GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 30 GMS Where can Errors Occur? 問題會出在哪？ Defects 缺陷 Materials:材料 ?Parts out of standard 不符標(biāo)準(zhǔn)的零件 ?Wrong parts錯(cuò)誤零件 ?Poor design 設(shè)計(jì)不當(dāng) Method: 方法 ?Poor std. Work 不好的標(biāo)準(zhǔn)工作 ?Lack of Training 缺乏培訓(xùn) Machine/Process: 機(jī)器 /工序 ?No TPM 沒有 TPM ?Process not capable 工序不好 ?Improper specification 規(guī)格不當(dāng) Man:人力 ?Not follow std. Work 不遵循標(biāo)準(zhǔn)化工作 ?Distractions, Fetfulness 分心、遺忘 ?Lack of Experience 缺乏經(jīng)驗(yàn) Errors Result In GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 31 GMS Validate the manufacturing process prior to Start of Production! 在生產(chǎn)啟動前認(rèn)證制造工藝！ Do not 切勿 Accept 接受 Build 制造 Shi