【正文】 le and then eventually shut down. Potential Decision: In this case, Quality cannot be achieved while maintaining our Responsiveness targets mostly because the bad cockpits affect the next process and are extremely difficult to repair later. The Cost of stopping the line is more desirable than the cost of repairing them later and the potential to create more defects. In this case, the decoupler status does not really impact the final decision too much. Thus, a good decision would probably be to stop the line and fix the harnesses prior to Cockpit Install. The Trim Line Section Leader will inform the GA Area Manager of this decision and the impact on our Responsiveness target. Andon Discussion Cockpits GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 61 GMS Manufacturing Process Validation Quality System Management Quality Feedback/ Feed forward Standardized Work Visual Management Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision Shop Floor Management Quality Feedback/ Feedforward 質(zhì)量反饋與前饋 InProcess Control Verification GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 62 GMS “Customer‖ 客戶 Quality Information Feedback/Feedforward 質(zhì)量反饋與前饋 ―Suppliers‖ 供應(yīng)商 You 你 Process A Process B Process C ? Defect flowing from A to B 缺陷從 A流到 B ? Status on Problem Resolution 問(wèn)題解決狀態(tài) ? Escaped defect flowing to Process C 避。GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 1 GMS BuiltIn Quality 制造 質(zhì) 量 GMS 不 斷 改 進(jìn) 員 工 參與 標(biāo) 準(zhǔn)化 縮 短制造周期 制造 質(zhì) 量 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 2 GMS Manufacturing Process Validation Product Quality Standards Quality System Management Quality Feedback/ Feed forward Standardized Work Visual Management Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision Shop Floor Management Manufacturing Process Validation 制造工 藝認(rèn)證 InProcess Control Verification 工 藝 控制 與 確 認(rèn) Quality System Management 質(zhì) 量體系管理 Quality Feedback/ Feed forward 質(zhì) 量反 饋 /前 饋 BuiltIn Quality 制造質(zhì)量 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 3 GMS BuiltInQuality 制造 質(zhì) 量 ? What Is Quality? 什 么 是 質(zhì) 量？ ? Group Discussion 小 組討論 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 4 GMS Definitions 定 義 ? Quality is what the customer perceives to be acceptable to achieve his/her enthusiasm ?質(zhì) 量是客 戶 感 覺(jué) 能 夠 接受 并滿 足其 熱 忱的 東 西 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 5 GMS Mad Cow 瘋 牛 (Diseased Meat 病牛肉 ) Poor Quality Means Lost Sales 質(zhì) 量差意味著失去客 戶 Firestone 燧石 (Unintended Accidents) 意外 事故 uninstalled shift lock 漏裝移位 鎖 定 (Sudden Acceleration) 突然加速 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 6 GMS 3452121671331501471542322111762222042191922031751562512622671999 2023 2023 2023 2Q 2023 1QIndustryAverageDaewooHyundaiKiaPP100 : Not Reported Due To Insufficient Sample 樣品不足不匯報(bào) ( ) ? . Power IQS Trend By Brand GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 7 GMS 647669625056688073655466677871645361NCSI ???? ???? ???? ??? ??? ???Daewoo Hyundai Kia? NCSI By Makers 2023 2023 ???? NCSI Customer Expectations Perceived Quality Perceived Value Customer Loyalty Customer Retention Customer Complaints 客 戶 期望 值 感知 質(zhì) 量 感知價(jià) 值 客 戶 埋怨 客 戶 忠 誠(chéng) 客 戶 保持力 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 8 GMS GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 9 GMS ?? :? ???? ? ??? ??1 12 23 34 45 56 67 78 89 910 10Voice of Customer 客 戶 意 見(jiàn) GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 10 GMS Voice of Customer客 戶 意 見(jiàn) ? ? ? ? ? ? ? ? ? ? ? ??? 1. 停 車(chē) 方便 (Convenience of parking) 2. 外 觀 式 樣 (Exterior styling) 3. 內(nèi) 部空 間 (Interior roominess) 4. 節(jié) 能 (Fuel economy) 5. 安全 (Safety) (Exterior styling) (Interior roominess) 3. 噪音 與靜 音 (Noise and quietness) 4. 節(jié) 能 (Fuel economy) 5. 空 調(diào) 性能 (Air conditioner performance) ??? 機(jī)性能 (Engine Performa