【正文】 ? Purpose 意 圖 Ensures defects are not passed to the customer. 確保不 傳遞 缺陷。 It is not from my area, maybe it’s the sealer 這輛車 不是我 輪 班造的。 Measurement of a quality characteristic 質 量性能 測 量 Vehicle 車輛 號 Upper Specification Limit 規(guī) 格上限 Lower Specification Limit 規(guī) 格下限 Quality Standard 質量標準 Defect 缺陷 Defect 缺陷 x x GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 19 GMS Why are defects undesirable? 為什么缺陷不受歡迎？ ? Defects may also result in … 缺陷 還 可能 導 致 ? High warranty costs 過 高保修成本 ? Lost customer sale 失去客 戶 Defects Require Correction = Correction is Waste 缺陷需要 糾 正 —糾 正就是浪 費 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 20 GMS QUALITY IS EVERYONE’S RESPONSIBILITY 質 量是每 個 人的 職責 ? Design, Engineering, Production, Quality, Support Departments and Suppliers. 設計 ，工程，生 產 ， 質 量，相 關 部 門 及供 應 商 OUR Best Resources: 我 們 最好的 資 源 : → PEOPLE 員 工 OUR Goal : 我 們 的目 標 ： → Everyone is a Quality Inspector 人人都是 質檢員 → Everyone is a Problem Solver 人人都是 問題 解 決 者 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 21 GMS WHO IS RESPONSIBLE FOR QUALITY? 誰對質量負責？ GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 22 GMS ME!!! 我！ GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 23 GMS Health and Safety Priority Team Concept People Involvement Open Communication Process Controlled External Transportation Manufacturing Process Validation InProcess Control Verification Quality System Management Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Values Vision/ Mission Shop Floor Management Internal Pull / Delivery Andon Concept Problem Solving Simple Process Flow Standardized Work Small Lot Packaging Quality Feedback/ Feed forward Visual Management Management by TAKT Time Work place Organization Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Fixed Period Ordering System/ Order Parts GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 24 GMS Reflect voice of the customer 反映顧客的心聲 Simple, clear support user 簡單、清晰， 有利操作者 Clearly Measurable at point of use 在使用上可明確測量 Key Points of Good Quality Standards: 質量標準的要點： In user’s Std. Work posted visual 在操作者的標準化 工作或張貼出來 Standards Must Support the Operator, too – Not only the Engineer!!! 標準不僅有益于設計者， 也有益于操作工人 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 25 GMS Not tighter than those applied at the previous process 不要比前道工序的更嚴格 Key Points of Good Quality Standards: 質量標準的要點： Final Inspection Standard: Gap +/ 1mm FINAL INSPECTION BODY SHOP Body Shop Standard: Gap +/ 2mm GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 26 GMS Use master parts and boundary samples as required to make visual 標準件與邊界樣件需要目視化 Key Points of Good Quality Standards: 質量標準的要點： Boundary Samples should visually indicate OK – Not OK condition to help operators make quick, good decisions 邊界樣件應該標明好或不好，以便 操作人員迅速且更好地下決定。 Visually ―describing‖ the defect is Not a Boundary Sample! 目視化標明缺陷不是邊界樣件！ Crater more than this size is not acceptable 不接受焊口大于此尺寸 Example of a Boundary Sample 邊界樣品的范例 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 27 GMS Create a ―StandardsBased‖ Culture 創(chuàng)造一個以標準為基點的文化氛圍 I wouldn’t buy this! Doesn’t look good to me! My opinion is… This does not meet the standard.. Talk in terms of The Standard, not opinions! 以標準為基點，而非觀點！ GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 28 GMS Manufacturing Process Validation Quality System Management Quality Feedback/ Feed forward Standardized Work Visual Management Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision/ Mission Shop Floor Management InProcess Control Verification Manufacturing Process Validation 制造工序認證 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 29 GMS What is a process? 什么是工序？ Inputs 投入 Outputs 輸出 A process is a set of interrelated resources and activities which transforms inputs into outputs. 工序是集中相關的資源進行一系列活動，把投入轉換成輸出！ Environment 環(huán)境 Process 工序 Man Machines Method Materials GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 30 GMS Where can Errors Occur? 問題會出在哪？ Defects 缺陷 Materials:材料 ?Parts out of standard 不符標準的零件 ?Wrong parts錯誤零件 ?Poor design 設計不當 Method: 方法 ?Poor std. Work 不好的標準工作 ?Lack of Training 缺