煙草行業(yè)的績效工作坊-wenkub
2023-03-12 12:05:05 本頁面
【正文】 ple to reach for goals as momentous as putting a man on the moon.Performance management puts the wind in their sails.— David McClelland平衡計分卡（ BSC）公司愿景和戰(zhàn)略客戶維度 內(nèi)部流程維度財務維度學習與發(fā)展維度平衡計分卡（ BSC）方向性目標 (Objectives)測量內(nèi)容(Measures)具體進度(Targets)行動方案(Initiatives)顧客維度The Hierarchy of Measures FinancialCustomerROCECustomerLoyaltyOnTimeDeliveryEmployeeSkillsProcessQualityProcess Cycle TimeInternal/Business ProcessLearning and GrowthThe InternalBusinessProcess Perspective The Generic ValueChain ModelCustomer Need IdentifiedCustomer Need SatisfactionIdentify the MarketCreate the Product/ Service OfferingBuild the Products/ ServicesDeliver the Products/ ServicesService the CustomerInnovation ProcessOperations ProcessPostsale Service ProcessCustomer PerspectivesMarket ShareCustomerProfitabilityCustomer SatisfactionCustomer Acquisition
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