【正文】 5 第 2 章 質(zhì)量方針和質(zhì)量目標 ....................................................................................................... 6 第 3 章 范圍、引用標準和術(shù)語 ................................................................................................... 7 第 4 章 質(zhì)量管理體系 ................................................................................................................... 8 總要求 ............................................................................................................................... 8 文件要求 ........................................................................................................................... 8 總則 ......................................................................................................................... 8 質(zhì)量手冊 ................................................................................................................. 8 文件控制 ................................................................................................................. 9 記錄控制 ................................................................................................................. 9 第 5 章 管理職責 ......................................................................................................................... 11 管理承諾 ......................................................................................................................... 11 以顧客為關(guān)注焦點 ......................................................................................................... 11 質(zhì)量方針 ......................................................................................................................... 11 策劃 ................................................................................................................................. 11 質(zhì)量目標 ............................................................................................................... 11 質(zhì)量管理體系的策劃 ........................................................................................... 12 職責、權(quán)限溝通 ............................................................................................................. 12 部門及崗位職責 ................................................................................................... 12 管理者代表 ........................................................................................................... 15 內(nèi)部 溝通 ............................................................................................................... 15 管理評審 ......................................................................................................................... 15 第 6 章 資源管理 ......................................................................................................................... 17 資源提供 ......................................................................................................................... 17 人力資源 ......................................................................................................................... 17 總則 ....................................................................................................................... 17 培訓 、意識和能力 ............................................................................................... 17 基礎(chǔ)設施 ......................................................................................................................... 18 第 7 章 產(chǎn)品實現(xiàn) ......................................................................................................................... 20 產(chǎn)品實現(xiàn)的策劃 ............................................................................................................. 20 與顧客有關(guān)的過程 ......................................................................................................... 20 職責 ....................................................................................................................... 20 程序概述 ............................................................................................................... 21 顧客溝通 ............................................................................................................... 21 設計和開發(fā) 21 大連大起機電設備有限公司質(zhì)量手冊 2 采購 ..................................................................................................................................21 生產(chǎn)和服務提供 23 生產(chǎn)和服務提供的控制 ....................................................................................... 23 生產(chǎn)和服務提供過程的確認 ............................................................................... 23 產(chǎn)品標識及可追溯性 ........................................................................................... 23 顧客財產(chǎn) ............................................................................................................... 24 產(chǎn)品防護 ............................................................................................................... 25 監(jiān)視和測量裝置的控制 ................................................................................................. 25 第 8 章 測量、分析和改進 ......................................................................................................... 27 總則 ................................................................................................................................. 27 監(jiān)視和測量 ..................................................................................................................... 27 顧客滿意度 ........................................................................................................... 27 內(nèi)部審核 ............................................................................................................... 27 過程的監(jiān)視和測量 ............................................................................................... 28 產(chǎn)品的監(jiān)視和測量 ..............................................................................