6σ普及培訓(xùn)教材(ppt53頁)-wenkub
2023-02-10 03:28:54 本頁面
【正文】 能控制它 . ? If we can’ t control it, we are at the mercy of chance. ? 如果我們不能控制它 ,我們就只能靠碰運(yùn)氣 . If we don’ t know, we can not act. 如果我們不知道 ,我們就不能行動(dòng) . If we can not act, the risk of loss is high. 如果我們不能行動(dòng) ,損失的風(fēng)險(xiǎn)很高 . If we do know and act, the risk is managed. 如果我們知道并采取行動(dòng) ,風(fēng)險(xiǎn)就被控制 . If we do know and do not act, we deserve the loss. 如果我們知道并未采取行動(dòng) ,我們一定會(huì)受到損失 . 沒有量化就沒有管理 1987 年 MOTOROLA 摩托羅拉首創(chuàng) 1994 年 ALLIEDSIGNAL聯(lián)信 1995 年 GENERAL ELECTRIC 美國通用電器 …… 美國及世界各大公司（ Nokia, Ford Motor, 3M, Toshiba, LG，海南航空公司，春蘭集團(tuán) ……) 6 ? 的發(fā)展與成果 A TRADEMARK FROM MOTOROLA We are in business to make money We make money by satisfying needs We are able to satisfy needs by doing Every need/do pair is an interaction The aim of customer focus is on improving need/do interactions Repetition of the same action constitutes a process Improvement of our business means improvement of our processes Customers need products/services ontime, with zero defects, at the lowest cost Suppliers create processes to generate needed products As process capability improves, the product quality increases As quality increases, costs and cycletime go down The attributes of customer satisfaction must be measured if they are to be improved To improve means we must be able to predict and prevent, not detect and react Prediction is correlated to certainty Maximization of certainty is dependent upon the measurement of process capability Process capability is best understood and reported using statistics Statistics is dependent upon data Data must be collected in the process according to a plan Statistics is used to convert raw data into meaningful summary information Statistical information is used to report on, improve, and control the process The basis of statistics is the mean and standard deviation The mean reports on process centering The standard deviation reports the extent of variation or scatter about the mean By bining the mean and standard deviation, the sigma of a process can be calculated The sigma of a process tells us how capable it is The process sigma can be used to pare similar or dissimilar processes Such parison of processes is called benchmarking Benchmarking is a petitive tool used to uncover what we do well and not so well Once basic petencies and deficiencies are know, corrective action can be taken Corrective action leads to the reduction of defects, cycletime, and cost The reduction of defects, cycletime, and cost leads to improved customer satisfaction As customer satisfaction improves, the likelihood of doing business increases As business increases, we (as individuals) grow and prosper ? 我們經(jīng)營是為了掙錢。 ? 顧客焦點(diǎn)的目標(biāo)是需求和做相互作用的持續(xù)提高。 ? 供方建立過程來生產(chǎn)需求的產(chǎn)品。 ? 改進(jìn)就意味著我們有能力預(yù)報(bào)和防止，而不是發(fā)現(xiàn)和重做。 ? 統(tǒng)計(jì)是依據(jù)數(shù)據(jù)。
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