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the ’ s objectives, policies standard routines ? basic characteristics of:a shared vision。automation。 Forces of Change Specific factors acting as stimulants for change Dynamic Changing environment ? Technology:IT automation,TQM program, BPR ? nature of the work force:more cultural diversity, increase in professions,many new entrants with inadequate skills ? economic shocks:security market crashes,interest rate fluctuations,foreign currency fluctuations ? petition:global petitions,mergers considerations,growth of specialty retailers ? social trends:increase in college attendance divorce rate, delayed marriages by young peoples ? world politics Planned Change ? Change:making things different. ? Planned Change:change activities that are intentional goaloriented. Accidental occurrence。proactive purposeful ? the goals:improve the ability of to adapt to changes in its environment。puterization ? physical setting:consider work demands,formal interaction requirement social needs when m d. About space configurations,interior design,equip placement ? people: changing the attitudes behaviors of to change ? Individual:habit,security,economic factors, fear of the unknown,selective information process ? anization:structural inertia,limited focus of change,group inertia,threat to expertise, threat to established power relationships, (RA) ? overing:education munication, participation, facilitation