知識(shí)管理的未來-wenkub
2023-01-27 20:51:29 本頁面
【正文】 nowledge ManagementEmotional IntelligenceDynamicStableComplexSimplePace of ChangeKnowledge RequirementsNolan Norton, 198813VisionStrategyCultureValues Balanced Scorecard CustomersFinanceLearning DevelopmentProcessesWhat investments in our customers bring them excellentresults?How can we better anize our knowledge?How do we leverage the valueof our customers’ knowledge?How can we use ours and ourcustomers’ knowledge moreeffectively?Innovating with our customers!14Inventory Turns = Cost of Goods Sold for YearAverage Inventory for YearKnowledge Turns = Ability to Build Upon other’s Capabilities*Level of Distrust*Other’s Capabilities = Individuals, Functions, Lines of Business (LOBs), Suppliers, Customers and Customers’ CustomersKnowledge Turns15 1 5 10Finding Faults Finding Strengths Trust Distrust =======Individuals:Functions/Departments:Lines ofBusiness:==Suppliers/Partners:Customers:Customers’Customers:510 Knowledge Turns (2)16Knowledge Turns: ResultsKnowledge Turns: ResultsIndustrial Era: Conceptual ConfinementHelp!!mI find little tru
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