【正文】 ist is responsible for leading and advising the team on measurements. Functions performed are: ? Works with BIT measurement owner to coordinate measurement activities for the CFT team ? Works with team members to collect measurement data to define Baseline Entitlement ? Works with team members to assist in them in analyzing measurement data ? Monitors improvement of actual cycle times, first pass yield, AIP/WIP, delivery, cost, productivity, etc. ? Develops reporting formats with help from the team ? Ensures that all measurement status is published regularly in the form of an approved CFT Cockpit Chart The TCT Process The Methodology Sequence … 16 STEPS 1. Identify the key business process 2. Establish the scope of the process 3. Identify and bring together the key players for the CFT 4. Validate the scope and determine the process boundaries 5. Map the process, including CT and FPY data for each step 6. Establish baseline (“as is”) performance in CT and FPY 7. Determine valueadded and nonvalueadded process steps and activities 8. Remove nonvalueadded steps and create a “shouldbe” map (Entitlement process) 9. Determine meaningful measurements 10. Design the measurement system drive desired behavior 11. Establish initial entitlement goals in CTs and FPYs, other measurements 12. Identify the barriers to process improvement 13. Develop causeandeffect diagram to find the root cause barriers 14. Rankorder root cause barriers to determine the best course of action 15. Assign and schedule barrier removal actions (BRTs) 16. Track progress through the measurement system THE 16 STEP PROCESS CAN BE BROKEN DOWN INTO 4 GROUPS OF ACTIVITIES 1. IDENTIFY the key processes, process owners and key players 2. Determine the scope and MAP the processes 3. Set up a MEASUREMENT system, determine baseline and entitlement 4. Identify and remove BARRIERS to improved process performance and manage improvement with drumbeat feedback process Process Mapping Business Process Management ? Everything we do in in our pany fits within a business process and ? Has a Process Flow that can be developed ? Has History that can be analyzed ? Has a First Pass Yield ? Has a Performance Baseline/Entitlement ? Has activities that are NonDeterministic (unpredictable) ? Can be Measured by cost, first pass yield and cycle time Business Process Maps In order to start the TCT Process (Step 5 of the “16 Steps”) it is necessary to construct Process Map(s) of the critical business processes ? Process Maps are a graphical picture of the flow (in time) of a process or activity ? Process Maps provide an overview of the process and describe the path the process follows from beginning to pletion (start to stop as defined in the charter) ? Show how the processes work across functional and geographic lines ? Process maps are drawn at various levels of detail to assist in the evaluation of each process step Mapping…..Scope of the Process We must first define the scope and the purpose of the process. ? What is the process trying to acplish? The scope of any process consists of three parts: 1) Start Point Identify the event that begins the process (such as receipt of an order) 2) Stop Point Identify the event or item that concludes the process (such as shipment of a customer’s order) 3) Process Boundary determines which transactions and activities are to be addressed in the Process Map. (For example, are we addressing all products that are made by a pany, or just one product line?) Maps…Cross Functional Diagrams ? List the functions/anizations down the left side of the sheet of paper ? Show the process as a progression from left to right as the process is mapped across the page ? The symbols which represent each step are placed in the same row or rows as the functions involved in the process. ? TGI’s basic symbol set for crossfunctional flow diagrams in a highlevel process are shown below. Process step Prepare Forecast Approve? Decision Repeat or rework step(s) Go Back to Step 2 Inventory (non firstin/first out) or backlog Nondeterministic process step Stockroom Design New Code Starts control Business Process Management In addition to the above, elongate a symbol, top to bottom, to show participation in the same process step by more than one function and/or anization. If the participating functions are not listed adjacent to one another, show participation with solid vertical lines and nonparticpation with broken vertical lines. Arrows always go left to right ! Show reiteration like this: Show decisions like this: Approved? Repeat previous process from X to Y Yes No Approved? Yes No or Color 2 Orange Red Blue CrossFunctional Mapping Process ? Define scope. ? List functions involved down left hand side of paper. ? Identify sequence of activities. ? Correlate activities with functions. ? Map activities from left to right corresponding to the advance of time. Changzhou Process Map (Page 1) E E L S a lesQCCust o m e rS a m p leRoo mS u p p li e rsPPCI/PW a sh ingS e w ingCut tin gM a rkerRoo mW a reh o u seI/EIssu e P P OIn sp e ctio nS a m p leM a kingP rod u ce Deliv e rP rod u ctio nP lan n ingIssu e S /CIssu e T /LT ri a lRunM a rker P /PRew o rkReje ctRew o rkReje ctIssu eP /OT ri a lRunT ri a lRunT ri a lRunA p p rov eA p p rov eNoNoY e s123S to rag eY e sCT1 B/L: 18 ENT. 14 Fulfillment FPY B: %, E: 85% FPY3 B= 97% E=100% 1 .75 Unit: Day Fulfillment CT