酒店客房營運專用參考資料-wenkub
2023-07-11 13:32:05 本頁面
【正文】 o perform all Front Desk duties in accordance with Corporate and Local SOP‘s （Standard Operating Procedures）, supervise and maintain a smooth running shift, and develop an effective team.2. BUDGET ADMINISTRATION：Front Desk Manager have the ability to read and prehend budget worksheets, operating statements, and other financial reports, and take responsibility for adhering to, if not exceeding, budget mitment in the area of sales, average room rate, occupancy, manhour, and wages.3. PERSONNEL ADMINISTRATION：Front Desk Manager interview, orient, and train new employees。 preregistered rooms are checked for actual arrival.23:00Audit Shift arrives（“C” Shift）Night Manager coordinates sellout with FO Asst.。 Laundry closes。 persons checkingout later may be change a full night。 FO checks HK discrepancies:Room statuses pared between Housekeeping physical check and FO records: RoomsFoundVacant checked out。 checkins gradually begin。 Res. Mgr. Checks noshows from 2 days previous and checks mission payments as forwarded by Accounts Payable from yesterday’s checkouts.9:00VIP rooms presented to Housekeeping ／ .‘s Morning Briefing ／ Credit checks begin ／ bellmen or porters pickup mail:FO presents blocked VIP rooms to Housekeeping with and early arrivals for initial check。 Housekeeping Asst. Reconciles yesterday‘s rooms, prepares houseman and general cleaning assignments.8:00Room Attendants ／ Housemen arrive。 Daily Events board is updated.6:00Checkouts begin:Guest begin checkingout gradually。STANDARDARRANGEMENT ／ “MEAL PLANS”O(jiān)ften in Resort HotelMEAL PLANSARRANGEMENT NAME （S）ABBREVIATION（S）INCLUDES:（Full）American Plan（Room and Board）（Full Board）（Full Pension）AP （FAP）（RB）（P）Room, three meals （breakfast, lunch and dinner）usually served in a sale a manager with fixed menu or buffetModified American Plan（Half Board）（DemiPension）MAP（1/2 P）Room, two meals （breakfast and usually dinner）ideal for sports resortsBermuda Plan（Bed ＆ Breakfast）BP（BB）Room and full English ／ American breakfastContinental Plan（Garni）CPRoom and continental breakfastEuropean Plan（Apartments Only）（Room Only）EP（AO）（RO）Room OnlyTHE ROOM DIVISION DAYThe time on this chart are, in part, approximate, and may differ slightly according to hotel policy, equipment options, etc.2:00 .CloseofDayThe previous day is closed and posting ／ checkins may be processed for the new day, as
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