【正文】 .......................................................................................................................42 管理依據(jù) ...........................................................................................................................113 管理標準 ...........................................................................................................................11 服務內(nèi)容 .....................................................................................................................................11 五級收費標準 .............................................................................................................................124 公共管理規(guī)定 ....................................................................................................................14 防止公共作業(yè)意外傷害規(guī)定 .....................................................................................................14 防止公共設施意外傷害規(guī)定 .....................................................................................................15 防止公眾之間意外傷害規(guī)定 .....................................................................................................16 接待業(yè)主與訪客制度 .................................................................................................................17 外來人員進出管理制度 .............................................................................................................17 物品出入管理制度 .....................................................................................................................17 機動車車輛進出管理制度 .........................................................................................................17 郵件收發(fā)服務制度 .....................................................................................................................18 臨時動火作業(yè) .............................................................................................................................18 車庫管理規(guī)定 .............................................................................................................................205 內(nèi)部管理制度（涉及內(nèi)部員工的制度） ............................................................................22 值崗紀律 .....................................................................................................................................23 交接班制度 .................................................................................................................................23 對講機使用 .................................................................................................................................232 / 61 警棍佩帶和使用 .........................................................................................................................24 手電、雨衣使用 .........................................................................................................................24 監(jiān)控錄像存儲管理 .....................................................................................................................25 消防器材管理 .............................................................................................................................25 消防安全檢查制度 .....................................................................................................................27 消防控制室的管理制度 .............................................................................................................286 操作流程（以表格式、流程圖為主） ................................................................................29 臨時動火作業(yè)流程圖 .................................................................................................................29 災害性天氣預防流程圖 .............................................................................................................30 發(fā)生地震流程示意圖 .................................................................................................................30 員工拾獲財物流程圖 .................................................................................................................31 發(fā)現(xiàn)可疑物件、爆炸物、破壞性事件應急流程圖 .................................................................31 發(fā)生斗毆應急處理流程圖 .........................................................................................................31 發(fā)生搶劫應急處理流程圖 .........................................................................................................32 發(fā)生盜竊的信息來由員工發(fā)現(xiàn)流程圖 ...............................................................................32 發(fā)生盜竊信息來由客戶向物業(yè)服務中心報告流程圖 .......................................................32 犯罪現(xiàn)場保護應急處理流程圖 .................................................................................................33 信息來由防盜警鈴、紅外防盜報警器報警流程圖 ...........................................................33 發(fā)生自殺或企圖自殺應急處理流程圖 .....................................................................................33 不受歡迎者和可疑人應急處理流程圖 .....................................................................................34 發(fā)生交通意外未受傷處理流程圖 .............................................................................................34 發(fā)生交通意外受傷處理流程圖 .................................................................................................34 高空拋物未發(fā)生受傷情況處理流程圖 .....................................................................................35 高空拋物發(fā)生受傷情況處理流程圖 .........................................................................................357 技術(shù)指導（技術(shù)規(guī)范指引） ..............................................................................................353 / 61 著裝（技術(shù)） .............................................................................................................................35 儀容要求 .....................................................................................................................................36 儀態(tài)要求 .....................................................................................................................................36 服務用語 ..............................................................