【正文】
related工作經(jīng)驗5 years Contact Centre operationin which 2 years should be in managerial or senior supervisory role preferably in foreign MNC行業(yè)經(jīng)驗Knowledge in Sales and Service Management, Process Improvement, SixSigma, COPC knowledge培訓(xùn)經(jīng)歷核心能力? 客戶導(dǎo)向? 精誠協(xié)作? 積極進取? 立足創(chuàng)新? 求真務(wù)實? 敬業(yè)誠信通用能力? 組織認知? 個人管理? 績效導(dǎo)向? 可靠性? 口頭溝通? 書面溝通? 人際交往? 談判能力? 領(lǐng)導(dǎo)力? 團隊管理? 員工管理? 分析/解決問題? 計劃能力專業(yè)能力? 客戶服務(wù)? 業(yè)務(wù)知識? 系統(tǒng)運用? 銷售技巧? 效率導(dǎo)向? 質(zhì)量導(dǎo)向? 投訴處理? 知識管理職位目的與職責職位目的(存在的理由,限制和目標)To formulate customer services and sales strategy as