【正文】
related工作經(jīng)驗(yàn)5 years Contact Centre operationin which 2 years should be in managerial or senior supervisory role preferably in foreign MNC行業(yè)經(jīng)驗(yàn)Knowledge in Sales and Service Management, Process Improvement, SixSigma, COPC knowledge培訓(xùn)經(jīng)歷核心能力? 客戶導(dǎo)向? 精誠(chéng)協(xié)作? 積極進(jìn)取? 立足創(chuàng)新? 求真務(wù)實(shí)? 敬業(yè)誠(chéng)信通用能力? 組織認(rèn)知? 個(gè)人管理? 績(jī)效導(dǎo)向? 可靠性? 口頭溝通? 書面溝通? 人際交往? 談判能力? 領(lǐng)導(dǎo)力? 團(tuán)隊(duì)管理? 員工管理? 分析/解決問題? 計(jì)劃能力專業(yè)能力? 客戶服務(wù)? 業(yè)務(wù)知識(shí)? 系統(tǒng)運(yùn)用? 銷售技巧? 效率導(dǎo)向? 質(zhì)量導(dǎo)向? 投訴處理? 知識(shí)管理職位目的與職責(zé)職位目的(存在的理由,限制和目標(biāo))To formulate customer services and sales strategy as