【正文】 .............................................................7（2）服 務(wù)質(zhì) 量保障措施 ...........................................................................................................................................8（3）違約賠償 及 補(bǔ) 救措施 .......................................................................................................................................9（4）服 務(wù)質(zhì) 量保障管理制度 .................................................................................................................................10（5）服 務(wù)質(zhì) 量管理體系運(yùn)行及 業(yè)績 情況 .............................................................................................................15（6）管理 規(guī) 章制度 .................................................................................................................................................161）安全例會(huì)制度 ...................................................................................................................................................172）安全活 動(dòng) 制度 ...................................................................................................................................................193）安全 隱 患整改制度 ...........................................................................................................................................204）駕駛員 信息檔案管理制度 ...............................................................................................................................205）車輛 檔案管理制度 ...........................................................................................................................................216）安全生 產(chǎn) 基 礎(chǔ) 檔案制度 ...................................................................................................................................217）安全生 產(chǎn)費(fèi) 用提取和使用管理制度 ...............................................................................................................228）車輛 、監(jiān) 控 設(shè)備 機(jī) 務(wù) 管理 辦 法 .........................................................................................................................239）駕駛員 安全管理制度 .......................................................................................................................................2910）駕駛員 安全行 駛 里程考核制度 .....................................................................................................................3011）安全宣 傳 教育和培 訓(xùn) 制度 .............................................................................................................................3012）安全生 產(chǎn)監(jiān) 督 檢查 制度 .................................................................................................................................3113）安全運(yùn)行管理制度 .........................................................................................................................................3114）車輛 安全管理制度 .........................................................................................................................................3215）安全 預(yù) 防制度 .................................................................................................................................................3216）事故 統(tǒng)計(jì)報(bào) 告制度 .........................................................................................................................................3317）安全基 礎(chǔ)資 料管理制度 .................................................................................................................................33車輛 服 務(wù) 的工作程序、 業(yè)務(wù) 流程和操作 規(guī) 程及 應(yīng) 急 處 置 ............................................................................35（1）工作程序 .........................................................................................................................................................351）租 賃 服 務(wù) 工作程序 ...........................................................................................................................................352）職 能科室工作程序 ...........................................................................................................................................353）駕駛員 工作程序 ...............................................................................................................................................364）車輛鑒 定 評 估程序 ...........................................................................................................................................39（2）業(yè)務(wù) 流程 .........................................................................................................................................................431）調(diào) 度 員 手 續(xù)辦 理流程 .......................................................................................................................................432）駕駛員 工作流程 ...............................................................................................................................................443）業(yè)務(wù) 交接流程 ...................................................................................................................................................444）租 賃 服 務(wù)業(yè)務(wù) 流程 ...........................................................................................................................................47（3）操作 規(guī) 程 .........................................................................................................................................................481）車 輛 運(yùn) 行 及 駕 駛 員 操 作 規(guī) 程 ................................................................................................................482）車輛 日常 維護(hù) 操作 規(guī) 程 ...................................................................................................................................58（4）應(yīng) 急 處 置 ....................................................................................................................................................591）緊 急 情 況 的 應(yīng) 急 處 置 原 則 .....................................................................................................................592）緊 急 情 況 的 應(yīng) 急 處 置 方 法 ...........................................................................