【正文】 ........................................................................................114. 會(huì)員服務(wù) ...........................................................................................................................................11 會(huì)員基本資料修改 .....................................................................................................................11 會(huì)員個(gè)性化資料修改 .................................................................................................................11 會(huì)員信息查詢 .............................................................................................................................12 會(huì)員積分查詢 ......................................................................................................................................12 積分消費(fèi)查詢 ......................................................................................................................................12 服務(wù)標(biāo)準(zhǔn)查詢 ......................................................................................................................................12 服務(wù)信息查詢 ......................................................................................................................................13 會(huì)員卡管理 .................................................................................................................................13 會(huì)員卡申請 ..........................................................................................................................................13 會(huì)員卡領(lǐng)取 ..........................................................................................................................................13 掛失 ......................................................................................................................................................13 解掛 ......................................................................................................................................................14 補(bǔ)發(fā)/換發(fā) .............................................................................................................................................14 注銷 ......................................................................................................................................................14 卡信息查詢 ..........................................................................................................................................14 會(huì)員業(yè)務(wù)受理 .............................................................................................................................14 會(huì)員咨詢 .....................................................................................................................................14 積分到期通知 .............................................................................................................................15 積分消費(fèi) .....................................................................................................................................15 會(huì)員服務(wù)公告 .............................................................................................................................15 會(huì)員人情服務(wù) ...........................................................................................................................155. 積分管理 ...........................................................................................................................................16 積分模型 .....................................................................................................................................16 積分標(biāo)準(zhǔn)管理 .............................................................................................................................17 積分有效期管理 .........................................................................................................................17 積分消費(fèi)規(guī)則管理 .....................................................................................................................17 積分有效期預(yù)警管理 .................................................................................................................17 積分計(jì)算 .....................................................................................................................................17 積分調(diào)整 .....................................................................................................................................18 積分消費(fèi)自動(dòng)處理 .....................................................................................................................18 積分成本管理 .............................................................................................................................186. 會(huì)員卡資源管理 ...............................................................................................................................18 會(huì)員卡入庫 .................................................................................................................................19 會(huì)員卡發(fā)放 .................................................................................................................................19 會(huì)員卡調(diào)節(jié) .................................................................................................................................19 會(huì)員卡退回 .................................................................................................................................19 會(huì)員卡作廢 .................................................................................................................................19 會(huì)員卡盤存 .................................................................................................................................20 會(huì)員卡狀態(tài)查詢 .........................................................................................................................20iii / 95 會(huì)員卡狀態(tài)修改 .........................................................................................................................207. 俱樂部會(huì)員活動(dòng)管理 .................................................................................