質(zhì)量管理八大原則原則中英文-wenkub
2023-04-23 05:05:20 本頁面
【正文】 er expectations.Principle 1 Customer focus本文給出了八大管理原則在ISO 9000:2000和ISO 9004:2000中的標(biāo)準(zhǔn)描述。這些原則可以作為一個框架，指導(dǎo)高級管理者改進組織的績效。質(zhì)量管理八大原則原則IntroductionThis document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. 這些原則來源于參與ISO技術(shù)委員會ISO/TC176質(zhì)量管理和質(zhì)量保證的國際專家組的集體經(jīng)驗和知識。The eight quality management principles are defined in ISO 9000:2000, Quality management systems Fundamentals and vocabulary, and in ISO 9004:2000, Quality management systems Guidelines for performance improvements. 另外，列舉了使用這些原則的一些好處，以及管理人員應(yīng)用這些原則改進組織績效的有代表性的做法。Key benefits: 應(yīng)用以客戶為關(guān)注焦點通常需要： 利益團體 例子有組織所有者、員工、供應(yīng)商、金融機構(gòu)、當(dāng)?shù)厣鐖F、社會。將會讓員工理解組織目的和目標(biāo)，并激勵他們向這個方面努力。 Activities are evaluated, aligned and implemented in a unified way. 將會降低組織各層級之間的溝通誤解。 Considering the needs of all interested parties including customers, owners, employees, suppliers, financiers, local munities and society as a whole. 為組織未來建立一個清晰的愿景。 Setting challenging goals and targets. 在組織各層級建立和維護共同的價值觀、公平正直和道德模型。 Establishing trust and eliminating fear. 為員工提供所需資源、培訓(xùn)和自主以開展相關(guān)的職責(zé)和義務(wù)。 Inspiring, encouraging and recognizing peoples contributions. 關(guān)鍵好處：應(yīng)用全員參與原則通常需要：Principle 4 Process approachA desired result is achieved more efficiently when activities and related resources are managed as a process.通過有效地使用資源，降低成本，縮短工期。 Improved, consistent and predictable results. 關(guān)注改進機會，并劃分優(yōu)先級。 Systematically defining the activities necessary to obtain a desired result. 為管理關(guān)鍵活動建立清晰的職責(zé)和義務(wù)。 Analysing and measuring of the capability of key activities. 識別關(guān)鍵活動在組織職能部門之間的接口界面。 Focusing on the factors such as resources, methods, and materials that will improve key activities of the organization. 評估活動對于客戶、供應(yīng)商和其他利益團體的風(fēng)險、結(jié)果和影響。整合各個過程將最好地得到期望的結(jié)果。 Ability to focus effort on the key processes. 為相關(guān)利益團體在組織的連續(xù)性、有效力和有效率方面提供信心。 Structuring a system to achieve the organizations objectives in the most effecti
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