【正文】 房。本酒店離深圳火車站40分鐘車程，到深圳機場85分鐘.6．What’s the level of your hotel?請問貴酒店是幾星級的？7．Our hotel is a fivestar hotel.本酒店是五星級的酒店。其他服務(wù)類42．Does it include breakfast?包括早餐嗎？43．The tax and breakfast are also included.稅及早餐也包括在內(nèi)。41．Could you hold on for a moment please? I’ll check our reservation record.麻煩請您稍等，讓我查詢我們的預(yù)訂紀(jì)錄。response:登記入住checkout/PMUPleaseDisturbbusExecutive服務(wù)費TipserviceHousekeeping預(yù)訂（不是預(yù)定）前臺接待行李員Executive相鄰房suite單人間roomSingle大號床度假村Boutique酒店里面的稱為餐廳，酒店外的可以叫飯館或者餐館都可以 專業(yè)資料整理分享 日常用語（句子）： 酒店常用英語Bamp。hotelKingsizeTwinbed雙人間Suite公寓套房ConnectingFloorConciergeReception/FrontCoachDoormanstaff客房服務(wù)，有時特指客房送餐服務(wù)小費Turnroom班車SignMakesign退房lobby業(yè)主回復(fù)基本信息23．May I have your name, please?請問您貴姓？10．Which dates would you like to book? When will you check in and check out?請問您需要訂哪一天？什么時候入住及退房？59．What time do you expect to arrive, Sir?請問大概什么時候到酒店，先生？46．What time will the guest be arriving?客人大概什么到達酒店？11．How long will you stay in our hotel?請問您打算逗留多長時間？36．Could you hold the line, please? I’ll check our room availabilities for those days.麻煩請您稍等，我們查詢那段時間的房態(tài)。72．How many people are there in your party?與您同行有多少人？50．I’ll arrive one day early. Is that OK?我那天早點到，可以嗎？56．We’ll send a confirmation to you soon.我們稍后傳確認書給您。12．Does your hotel have pickup service?請問貴酒店有接車服務(wù)嗎？13．Yes, please contact the concierge for details.有的，詳細內(nèi)容請聯(lián)系禮賓臺。8．How about your hotel’s facilities?請問貴酒店有什么設(shè)施？9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and （KTV equipment）。除此之外還有一些套房。64．Perhaps you have a cheaper room?或許您們還有更便宜的房間吧？65．Sorry, the quoted rate is lowest.不好意思，這個報價已經(jīng)是最低了。90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?非擔(dān)保的預(yù)訂只能保留到當(dāng)天下午６點。96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作擔(dān)保的預(yù)訂，如當(dāng)天取消或沒入住，本酒店將會收取當(dāng)天的壹晚房費。100．I’m afraid we have no superior room available. Would you mind deluxe room instead?恐怕我們提供不了高級房,豪華房可以嗎？20．Does your pany have contract with our hotel?請問貴公司與我們酒店有協(xié)議嗎？22．Please hold on for a moment, Mr Smith.史密夫先生，麻煩請您稍等。27．I would like to talk to someone in charge.我想找您們的負責(zé)人。31．Thank you for waiting.讓您久等了。21．Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct.. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Byebye!我可以再確認您的預(yù)訂嗎？史密夫先生，10月臺20日預(yù)訂壹間高級房。查詢及修改94．I’d like to change/cancel a ／取消預(yù)訂。51．We have changed our schedule, please amend our booking till next week.我們的行程有變動，請更改我們的預(yù)訂到下星期。63．I’m sorry to have taken up your time.不好意思占用您的時間。我可以幫你嗎?B: Good morning. I’d like to check in.早上好。A: OK. Hold on please. You have a reservation for 2 nights, . If you are sure to stay tonight, I will help you to identify and make the registration.好的。B: . 好的，謝謝。需要幫您搬運行李嗎？B:Yes. My luggage is too heavy. I need help. Thank you .是的。A:OK. I will get t