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房。本酒店離深圳火車(chē)站40分鐘車(chē)程,到深圳機(jī)場(chǎng)85分鐘.6.What’s the level of your hotel?請(qǐng)問(wèn)貴酒店是幾星級(jí)的?7.Our hotel is a fivestar hotel.本酒店是五星級(jí)的酒店。其他服務(wù)類(lèi)42.Does it include breakfast?包括早餐嗎?43.The tax and breakfast are also included.稅及早餐也包括在內(nèi)。41.Could you hold on for a moment please? I’ll check our reservation record.麻煩請(qǐng)您稍等,讓我查詢(xún)我們的預(yù)訂紀(jì)錄。response:登記入住checkout/PMUPleaseDisturbbusExecutive服務(wù)費(fèi)TipserviceHousekeeping預(yù)訂(不是預(yù)定)前臺(tái)接待行李員Executive相鄰房suite單人間roomSingle大號(hào)床度假村Boutique酒店里面的稱(chēng)為餐廳,酒店外的可以叫飯館或者餐館都可以 專(zhuān)業(yè)資料整理分享 日常用語(yǔ)(句子): 酒店常用英語(yǔ)Bamp。hotelKingsizeTwinbed雙人間Suite公寓套房ConnectingFloorConciergeReception/FrontCoachDoormanstaff客房服務(wù),有時(shí)特指客房送餐服務(wù)小費(fèi)Turnroom班車(chē)SignMakesign退房lobby業(yè)主回復(fù)基本信息23.May I have your name, please?請(qǐng)問(wèn)您貴姓?10.Which dates would you like to book? When will you check in and check out?請(qǐng)問(wèn)您需要訂哪一天?什么時(shí)候入住及退房?59.What time do you expect to arrive, Sir?請(qǐng)問(wèn)大概什么時(shí)候到酒店,先生?46.What time will the guest be arriving?客人大概什么到達(dá)酒店?11.How long will you stay in our hotel?請(qǐng)問(wèn)您打算逗留多長(zhǎng)時(shí)間?36.Could you hold the line, please? I’ll check our room availabilities for those days.麻煩請(qǐng)您稍等,我們查詢(xún)那段時(shí)間的房態(tài)。72.How many people are there in your party?與您同行有多少人?50.I’ll arrive one day early. Is that OK?我那天早點(diǎn)到,可以嗎?56.We’ll send a confirmation to you soon.我們稍后傳確認(rèn)書(shū)給您。12.Does your hotel have pickup service?請(qǐng)問(wèn)貴酒店有接車(chē)服務(wù)嗎?13.Yes, please contact the concierge for details.有的,詳細(xì)內(nèi)容請(qǐng)聯(lián)系禮賓臺(tái)。8.How about your hotel’s facilities?請(qǐng)問(wèn)貴酒店有什么設(shè)施?9.We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and (KTV equipment)。除此之外還有一些套房。64.Perhaps you have a cheaper room?或許您們還有更便宜的房間吧?65.Sorry, the quoted rate is lowest.不好意思,這個(gè)報(bào)價(jià)已經(jīng)是最低了。90.With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?非擔(dān)保的預(yù)訂只能保留到當(dāng)天下午6點(diǎn)。96.For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作擔(dān)保的預(yù)訂,如當(dāng)天取消或沒(méi)入住,本酒店將會(huì)收取當(dāng)天的壹晚房費(fèi)。100.I’m afraid we have no superior room available. Would you mind deluxe room instead?恐怕我們提供不了高級(jí)房,豪華房可以嗎?20.Does your pany have contract with our hotel?請(qǐng)問(wèn)貴公司與我們酒店有協(xié)議嗎?22.Please hold on for a moment, Mr Smith.史密夫先生,麻煩請(qǐng)您稍等。27.I would like to talk to someone in charge.我想找您們的負(fù)責(zé)人。31.Thank you for waiting.讓您久等了。21.Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct.. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Byebye!我可以再確認(rèn)您的預(yù)訂嗎?史密夫先生,10月臺(tái)20日預(yù)訂壹間高級(jí)房。查詢(xún)及修改94.I’d like to change/cancel a /取消預(yù)訂。51.We have changed our schedule, please amend our booking till next week.我們的行程有變動(dòng),請(qǐng)更改我們的預(yù)訂到下星期。63.I’m sorry to have taken up your time.不好意思占用您的時(shí)間。我可以幫你嗎?B: Good morning. I’d like to check in.早上好。A: OK. Hold on please. You have a reservation for 2 nights, . If you are sure to stay tonight, I will help you to identify and make the registration.好的。B: . 好的,謝謝。需要幫您搬運(yùn)行李嗎?B:Yes. My luggage is too heavy. I need help. Thank you .是的。A:OK. I will get t