【正文】 and caring for the guestrooms is performed by chambermaids. Their duties include making beds, dusting furniture, sweeping or cleaning floors and carpets, washing bathrooms, replacing towels, and supplying the rooms with the items that are specified by management or custom. In some hotels, the chambermaids pick up and deliver clothing for the laundry and valet service. In other hotels, particularly in the luxury class, there is a nightly “turndown service”, in which the bed covers are turned down to make the look more inviting. 了解飯店，享受服務(wù)客房部是飯店的脊梁。在有些飯店，服務(wù)員還為客人取送洗燙的衣物。2. Could you follow me, please? 請(qǐng)跟我來好嗎？3. Wele, sir. Step right in, please.歡迎光臨！先生，請(qǐng)進(jìn)。9. May I take your order, madam? 請(qǐng)問您要吃點(diǎn)什么，夫人？ you ready to order now? 您準(zhǔn)備點(diǎn)菜嗎？ you repeat the order, please? 您能再說一遍點(diǎn)的菜嗎？ point it if you don’t know the name. 您不知道菜名，就用手指一下。 happened to my order? I’ve been kept waiting for over half an ？我已經(jīng)等了半個(gè)小時(shí)了。’m sorry, sir. I must have misunderstood you. 對(duì)不起，先生，我剛才一定是弄錯(cuò)了?！痩l talk to the manager. 我會(huì)向經(jīng)理匯報(bào)的。h244。實(shí)際上他們出售的就是服務(wù)。一位不稱職的員工既不能滿足顧客的需求也不能達(dá)到飯店的要求，而一位優(yōu)秀的服務(wù)員不僅能使顧客滿意，還能為飯店和個(gè)人帶來可觀的效益。他們應(yīng)精通本職工作。優(yōu)質(zhì)服務(wù)也是一種藝術(shù)。 EXEPRESSIONS工具 Tools：Tray 托盤/ ashtray 煙缸/ bowl 碗/ covered bowl 湯碗/ chopsticks 筷子/ knife 刀/ toothpick 牙簽/ napkin 餐巾/ wet napkin 濕巾/ microware oven 微波爐/ glasses 玻璃杯/ fork 叉/ spoon 勺調(diào)料：salt 鹽/ vinegar 醋/ sugar 糖/ cube sugar 方糖/ white sugar 白糖/ brown sugar 紅糖/ honey 蜂蜜/ jam 果醬/ pepper 胡椒/ soy sauce 醬油/ sesame oil 麻油/ salad oil 色拉油/ chili oil 辣椒油/ catsup 番茄醬/ lard 豬油/ butter 黃油/ cream 奶油/ cheese 乳酪飲料 Beverages：black tea 紅茶/ green tea 綠茶/ coffee 咖啡/ mineral water 礦泉水/soda water 蘇打水/ plain water 白開水/fruit juice 果汁/cola 可樂/ liquor 白酒/ wine 葡萄酒/ beer 啤酒/ yoghurt 酸奶/ bean milk 豆?jié){/ milk 牛奶食品 Foods：pork 豬肉/ mutton 羊肉/ beef 牛肉/ shrimp 蝦/ ham 火腿/bacon 咸肉/ sausage 香腸/ pigeon 鴿子/duck 鴨子/ goose 鵝/ crab 蟹/lobster 龍蝦/ bass 鱸魚/mandarin fish 鱖魚蔬菜水果 Vegetables and fruits：radish 蘿卜/Chinese cabbage 洋白菜/ lettuce 萵筍/celery 芹菜/coriander 香菜/spring onion 小蔥/Chinese chives韭菜/ tomato 西紅柿/ red pepper 紅辣椒/cucumber 黃瓜/ pumpkin 南瓜/ginger生姜/ apple 蘋果/pear 梨子/ orange 桔子/ peach 桃子/grape 葡萄/ pineapple菠蘿/strawberry 草莓/ mango 芒果/water melon 西瓜/honey melon 哈密瓜/plum 梅/ garlic 大蒜/ lotus roof 藕/ mushroom 蘑菇/ eggplant 茄子面食 Flour foods：rice 米飯/noodles 面條/ bun 饅頭/dumping 餃子/spring roll 春卷/ dough fritter 油條/ congee 稀飯/ bread 面包/toast土司/hot dog熱狗/ sandwich 三明治/hamburger 漢堡包烹飪方法 Cooking methods：stirfried 炒/ stew 燒/ boil 煮/ deepfried 炸/ steam 蒸/ spicy 鹵 三、對(duì)話 DIALOGUES對(duì)話一：Scene: Mr. Smith (G) es into a restaurant. He is received by a hostess (H).H: Good evening, sir. Do you have a reservation?G: Oh, I’m afraid not.H: A table for one, sir?G: For two, please. My friend Mr. Brown is ing in a few minutes.H: Oh, I see. This way, please. Will this table be all right?G: can I have the table by the window?H: I’m afraid that table has been reserved. You see, there is a sign on it. But the table next to it is free. How do you like it?G: Good.H: This way, please. Take a seat, sir. Would you like to have something to drink while waiting for your friend?G: Well, a martini, please.H: Yes, a martini. One moment, sir.對(duì)話二：Scene: A party of four, two women and two men e into a crowded restaurant. A hostess (H) greets them.H: Good evening, ladies and gentlemen. Do you have reservations?GA: No. we don’t.H: How many people are there in your party?GA: Four.H: I’m sorry, but the restaurant is full now. There will be a wait of about 15 minutes. Would you care to have a drink in the lounge while waiting?GA: All right.H: This way, please. Sit down, please. May I have your name, sir?GA: Roberts.H: Mr. Roberts, I’ll call you when the table is ready.Lounge bartender (B): What would you like to drink, ladies and gentlemen?GA: A martini, please.GB: A whisky for me.GC: Make it two.B: And you sir?GD: A scotch on the rocks.B: One moment, please. (The bartender brings them the drinks) (Fifteen minutes later)Waiter (W): Excuse me, ladies and gentlemen. We can seat your party now. This way , please.GA: Good.W: Will this table be all right, Mr. Roberts?GA: Very nice.W: Sit down, please. Here is the menu. I’ll return in a few minutes to take your order.對(duì)話三：Scene: A waiter(W) es to Mr. Smith(G) and gives him the menu.W: God evening, sir. Here is the menu.G: I’d like to try some Chinese food today. Could you tell me something about it before I give orders?W: With pleasure, sir. Chinese food is divided into eight big cuisines. The most famous ones are Guangdong cuisine and Sichuan cuisine.G: Could you tell me something more about these two cuisines?W: Yes, sir. Guangdong food is a bit light. It uses various kinds of seafood. Sichuan food is spicy and hot. It stresses the use of seasonings, so no two dishes taste alike.G: Very interesting. I prefer seafood. I’d like to try Guangdong food.W: Now, would you please look over the menu first, sir? The Guangdong dishes are listed on the left. Please take your time. I’ll be back in a minute to take your order.對(duì)話四：Scene: Mr. White (G) is sitting at the table and a waiter (W) es to take his order.W: Good evening, sir. Are you ready to order now?G: There’s so much here that looks good. I really don’t know where to begin.W: Do you prefer 225。 you for telling us about it. I’ll look into the matter right ，我馬上去處理這件事。/馬上去換一份。 dishes will e at once.您的菜馬上就來。就您一位嗎？5. How many of you, please? 請(qǐng)問幾位？6. You may sit where you like. 您隨便坐吧。第三節(jié) 餐飲英語English fo