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汽 車 Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 7 前臺(tái)接待流程 Front Reception Program Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 8 Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 9 1. 預(yù)約服務(wù) Advance Booking 2. 接待服務(wù) Reception Process 3. 初步檢查 Visual Inspection 5. 監(jiān)控流程 Monitoring Job Processing 4. 確認(rèn)工單 Writing up Repair Order 6. 終檢 Final Inspection 7. 解釋工作 Job Explanation 8. 跟蹤服務(wù) Followup Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 10 Reception 1 1. 預(yù)約服務(wù) Advance Booking Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 11 為客戶提供友好的預(yù)約建議 Offer customer friendly booking date suggestions 持續(xù)利用車間生產(chǎn)力 Ensure continuous workshop capacity utilisation 考慮接車與車間生產(chǎn)力 Consider reception and workshop capacity utilisation 機(jī)動(dòng)靈活地處理客戶 Process customer mobility if required 記錄客戶需求 Register customer request 預(yù)訂 /儲(chǔ)備所需零件 Reserve/ order needed spare parts 檢查車輛歷史以便做招回服務(wù)和返修 Check vehicle history for open service measures/ repeat repairs 用預(yù)約工單形式準(zhǔn)備接待客戶 Prepare customers visit by opening a preorder 提供報(bào)價(jià) Provide price estimate 預(yù)約的目的 Aims of Advance Booking Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 12 預(yù)約的好處 : The advantage of Advance Booking 客戶被按時(shí)接待 Customer is recepted on time 服務(wù)速度提高