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nOff Feed Back /Closure Incidents Requirements Reports Workarounds Unresolved Incidents SLA SLA Reports Recovered Systems Information OLAs Events from Management Systems Failure Events Fix Configurations Current Environ. Info. Change Record Approval Results Test Requests Confirmation OR Negative Results Authorised Change Current Environment Information Standard Environment Fault Fix Fixed Fault DR Failure Faults from System OLAs Customer Facing Functions Systems Management Managing Change Production Control Reports Reports Event Management vent anage ent Events from Systems MANAGEMENT Authorisation Reports SECURITY MANAGEMENT SL Reporting Disaster Recovery activities onto the system Reports Recover Systems Diagnose/Fix of fault System Configuration Management yste onfiguration anage ent I. T. O p e r a t i o n s P r o c e s s M o d e l roduction ontrol Problem Management ffected arties 3 2020/7/7 European Integration Project C h a n g e C o n t r o l Review Change Request Register Change Request Review CR amp。 Compare Results Update Test Report Failures ? Closed Resolved Failure Apply Fixes Resolve Failure Raise Release Problem Log Failure Analyse Failure Test Report Release Test Criteria Build En