流程再造質(zhì)量創(chuàng)造價(jià)值-wenkub
2023-05-22 05:07:00 本頁面
【正文】 of the political dimension of reengineering.” 不要低估流程再造中政治方面的影響 Definition: A systematic method for achieving dramatic measurable performance improvement through a reexamination and redesign of the processes that an anization uses to plete its strategic mission. 定義：通過對組織流程的重新審查和設(shè)立，取得巨大的可衡量的業(yè)績成果，從而達(dá)成完成企業(yè)戰(zhàn)略目標(biāo)的一種系統(tǒng)方法 Which model of change should we adopt: Revolution or the Long March? 我們應(yīng)當(dāng)選擇哪種模式：革命還是長征？ Reengineering : Quality Creates Value 流程再造：質(zhì)量創(chuàng)造價(jià)值 2 Reengineering Enpasses a Continuum of Possibilities 流程重組所包含各種可能性的連續(xù)統(tǒng)一 Incremental Change 增量式改進(jìn) Evolutionary but Deliberate Change 經(jīng)過詳細(xì)論證的進(jìn)化式重組 Radical Reengineering 激進(jìn)的重組 3 Goals of Reengineering 目標(biāo) ?Create an anization that can sustain and increase market share in a petitive and dynamic marketplace 創(chuàng)造一個在有競爭、有活力的市場上可以不斷保持并增加市場份額的組織 ?Create a “smart” anization in which the system underlying the anization is smarter than any one individual 創(chuàng)造一個有效組織，該組織下的系統(tǒng)比任何個人更有效 ?Increase efficiency through improving quality decreasing error rate and reducing cycle time for key processes 通過提高質(zhì)量、減少差錯、減少關(guān)鍵流程的周期來增加效率 ?Control the increase in operating costs 控制操作成本的增加 ?Achieve a minimum level of customer satisfaction 取得最小水平的顧客滿意 4 Three Types of Organizational Processes組織流程的三種形式 ?Missionrelated processes focused on external customer (production/delivery of products and services to our clients) 對于外部客戶的任務(wù)聯(lián)系流程（對顧客的產(chǎn)品、服務(wù)等） ?Support processes(products/services for internal customers) 支持流程（對內(nèi)部客戶的產(chǎn)品、服務(wù)） ?Management processes(strategic planning) 管理流程（戰(zhàn)略規(guī)劃） 5 General Overview of Reengineering流程再造概述 ?Customers and stakeholders needs drive the reengineering agenda 顧客和利益關(guān)系人需要開始流程再造的議程 ?The aim is to achieve significant if not dramatic gains in performance 若得不到巨大的成績，目標(biāo)是取得重要的成就 ?Reengineering goes far beyond modifications of administrative processes 流程再造并不僅僅是對管理流程的改進(jìn) ?Usually starts with an analysis of the anizational structure通常從分析組織結(jié)構(gòu)開始 ?Reengineering will not cure all the anization’s ills 流程再造不能治愈組織所有的疾病 ?It can be a disruptive and risky endeavor 可能是一個具有破壞性的有風(fēng)險(xiǎn)的行為 ?Reengineering “enables” processes 流程再造造就真正過程 6 Why Processes Break Down 為什么流程會垮掉 The traditional Information Flow Vertically 垂直流動的信息 Processes Flow Horizontally水平流動的過程 Key concepts 關(guān)鍵概念 ?Industrial workers 體力工人 ?Knowledge w
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