流程再造質(zhì)量創(chuàng)造價值-文庫吧
2025-04-21 05:07 本頁面
【正文】 Break Down 為什么流程會垮掉 The traditional Information Flow Vertically 垂直流動的信息 Processes Flow Horizontally水平流動的過程 Key concepts 關(guān)鍵概念 ?Industrial workers 體力工人 ?Knowledge workers 腦力工人 7 Reengineered Companies Have Flatten Hierarchy 經(jīng)過流程重組的公司擁有扁平化層級 Key concepts 關(guān)鍵概念 ?“Vertical Loading” 垂直載荷 ?Work Teams 工作組 ?Completion of Tasks Within One Work Unit 完成工作單元的任務(wù) ?Elimination of “handoffs” 消除“踢皮球” 8 The Individual Talent Myth個人天賦的神話 ?The belief that a pany is only as strong as its strongest players(Talented people are most effective in an anization that is appropriately constructed) 具有天賦的人只有在擁有適當架構(gòu)的組織里才能最有效率 ?The belief that people make anizations smart when it is the other way around如果有其他的路，人們可以使組織更有效 9 The Philosophy of Reengineering流程再造的哲學(xué) ?Organizational structures allow people to be effective 組織結(jié)構(gòu)使員工更有效率 ?In the long run, teamwork can acplish more than individual effort 長期來看，團隊協(xié)作比個人能取得更大的成就 ?Southwest Airlines vs. United Airlines 西北航空與聯(lián)合航空 10 Goals of Reengineering are measurable目標可衡量 ?Keep cost increases within a parameter of X%保持成本根據(jù)某個因素有 X%的增加 ?Reduce error rate and cycle time by X%減少 X%的差錯率和周期 ?Customer satisfaction improved by X%增加 X%的客戶滿意度 ?Profitability at a defined level在確定級別的收益率 11 What Reengineering Is Not流程再造不是 ?A substitute for sound management好的管理的補充 ?A new product一個新產(chǎn)品 ?Increased sales增加的銷售額 ?Commitment to quality對質(zhì)量的承諾 ?Ethical behavior倫理行為 ?Just a method for improving administrative processes一個改進管理流程的方法 12 Characteristics of Efficient Organization有效組織的特征 ?Processes flow rapidly過程流動迅速 ?Error rates are low出錯率低 ?Decisionmaking is pushed down close to the customer決策的制定更加貼近顧客 ?Organizational structure tends to be flatter rather than vertical and hierarchical組織結(jié)構(gòu)趨向扁平而不是垂直的和多層級的 13 Basics of Reengineering Methodology流程再造方法的基礎(chǔ) ?Determine what the pany’s key business process are (process that are critical to pletion of the anization’s mission)決定什么是公司的核心流程（對完成公司目標最重要的流程） ?Identify the business objectives of these processes (why they are mission critical)識別這些流程的業(yè)務(wù)目標（為什么是重要任務(wù)） ?Process trigger ? actions ?oute流程的引發(fā) → 行動 → 結(jié)果 ? The trigger: billing anniversary 引發(fā)：周年節(jié)日的節(jié)目單 ? The action: billing generated 行動：節(jié)目單的產(chǎn)生 ? The oute: money collected
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