【正文】 工業(yè)工程專業(yè)英語翻譯 本資料由 若蓮文檔 搜集 更多文檔請點擊 Total Quality Management 全面質(zhì)量管理 Introduction Right from the dawn of history,people in all walks of life around the globe have been striving to survive in ahighly petitive industrial scenario is no executives have been working overtime to achieve business excellence by striving to find solutions to those problems which have defeated their counterparts in other parts of the message is amply clear： the gospel of globalization has e to occupy center focus on price,which hitherto ruled the petition,has shifted to both price and ,customers are demanding quality in products,services and in have bee increasingly discerning and have started looking for options more in tune with their basic needs,requirements and fact,they are prepared to pay apremium for aquality product or of the approaches that seems to provide the solution to the aforesaid challenges is the management philosophy of total quality management(TQM). 介紹 有史以來，全世界所有的人就在這個高度競爭的世界 中奮斗。工業(yè)界也是如此。公司的主管一直加班加點的努力工作，為獲得商業(yè)成就奮力尋求擊敗競爭對手的方法。信息充足而明顯：全球化的福音已經(jīng)登上中央舞臺。競爭的的焦點已經(jīng)從價格轉(zhuǎn)變到價格和質(zhì)量上。今天，顧客正在要求產(chǎn)品，服務(wù)和質(zhì)量。他們已經(jīng)變得逐漸有洞察力而且已經(jīng)開始以他們的基本需要，需求和自尊為基準在調(diào)整中找尋更多選擇項。事實上，他們準備為產(chǎn)品或服務(wù)的質(zhì)量支付額外費用。似乎提供對上述的挑戰(zhàn)解決辦法的之一是全面質(zhì)量管理 (TQM)的管理哲學(xué)。 TQM is an approach for continuously improving the quality of every aspect of business life, is aneverending process of improving for individuals,groups of people and the whole is an integrated approach and set of practices that emphasizes,inter alia,management mitment,continuous improvement,customer focus,longrange thinking,increased employee involvement and teamwork,employee empowerment,process management,petitive benchmarking,etc. TQM 是一種持續(xù)改進商業(yè)活動中各個方面質(zhì)量的一種方法 ,也就是個體、群體和整個的組織的改良的持續(xù)程序。它注重理論和方法的共同運用，尤其是高層管理承諾、連續(xù)改進、以客戶 為中心長遠戰(zhàn)略、員工參與和團隊合作，員工授權(quán)、流程管理、競爭標桿超越 ,等等。 The origin of the TQM movement dates back to the early 20th century when Walter Shewart,in the early 1920s,first introduced the concept of statistical process control(SPC)to monitor quality in mass production was followed by many quality management gurus and practitioners who all advocated various approaches to (1979),the four absolutes,Deming(1986),fourteen points,Feigenbaum(1993),total quality control,Ishikawa(1985),quality control circles,Juran et al.(1988),quality triology and Taguchi(1986),loss function,have prescribed different techniques and anizational requirements for effective implementation of TQM. TQM 運動的起始始于 20 世紀早期，休哈特在 20 世紀 20 年代早期，首先介紹了隨機過程控制 (SPC)的觀念用于檢測大量生產(chǎn)制造的產(chǎn)品質(zhì)量。隨后，許多質(zhì)量管理方面的大 師和專家提出了多種理論。 Crosby(1979),四項原則 ,Deming(1986)，戴明管理十四條， Feigenbaum(1993)，全面質(zhì)量控制，Ishikawa(1985),質(zhì)量控制圈， Juran(1988),質(zhì)量三部曲和 Taguchi(1986)，損失功能函數(shù) ,已經(jīng)成為 TQM 的有效實施的技術(shù)和組織需求。 The evolution of the quality improvement movement is aconglomeration of various Japanese and US philosophies,precepts,strategies and though the Japanese first took the lead in successfully applying the strategy later named TQM in the USA,it is also true that several Americans are recognized internationally as the drivers behind the genesis of modern management/administrative theory(let alone quality management)had its roots in the manufacturing milieu and blossomed under the auspices of the manufacturing stalwarts right from the early 20th century when Fredrick in 1911,introduced the concept of scientific development can be attributed to the fact that the entire industrial world was predominantly manufacturing oriented and undergoing arevolution with aprime focus on assembly lines,mass production manufacturing,sup plier partnerships,justintime(JIT)production and cellular manufacturing, of these factors,most of the techniques and strategies of administrative theory,and naturally quality management,were quantitative in nature and targeted to address the problems of the production line. 質(zhì)量改進運動的演進是日本和美國不同哲學(xué)，教訓(xùn)，策略和方法的融合結(jié)果。盡管日本人最初成功地應(yīng)用這種在稍后由美國命名的 TQM,但確實美國人是這種方法國際化的背后推動力?，F(xiàn)代管理理論 (更不用說質(zhì)量管理理論 )起源于制造環(huán)境，并以從 20 世紀早期 (1911 年 )泰勒引入科學(xué)管理理念以來的制造業(yè)健康發(fā)展為前兆走向繁榮與發(fā)展。這種現(xiàn)象歸因于以下事實，整個的工業(yè)世界正在以制造業(yè)為中心并經(jīng)歷一場變革，更多的專注于裝配線，大量生產(chǎn)制造，與供應(yīng)商 伙伴關(guān)系，準時生產(chǎn)和單元制造等。因為這些因素，管理理論的大部份的技術(shù)和策略，而且自然地是質(zhì)量管理 ,在生產(chǎn)線的問題最有發(fā)言權(quán)。 The management of service anizations and marketing of services has been aCinderella among the anizational behavior and marketing literature in the past,in contrast to the management of manufacturing anizations and marketing of with the blossoming of the service sector in almost every economy,quality imperatives are no longer the sole concern and province of late,service providers are facing the same ground realities that confronted their manufacturing counterparts in the past. 過去，服務(wù)業(yè)的管理和行銷服務(wù)是在組織行為和行銷廣告文字之中的灰姑娘 ,與制造業(yè)和商品的行銷管理相反。但是伴隨服務(wù)業(yè)的復(fù)蘇與繁榮，質(zhì)量命令不再是制造業(yè)唯一的關(guān)心和主題了。最近，服務(wù)業(yè)正在經(jīng)歷他們的制造業(yè)同行所經(jīng)歷的挫折。 The management of service anizations and marketing of services has been aCinderella among the anizational behavior and marketing literature in the past,in contrast to the management of manufacturing anizations and marketing of with the blossoming of the service sector in almost every economy,quality imperatives are no longer the sole concern and province of late,service providers are facing the same ground realities that confronted their manufacturing counterparts in the past. The subject of quality management in manufacturing industry has been amatter of great interest and concern for business and academia works have thoroughly investigated the various dimensions,techniques and anizational requirements for effective implementation of dimensions include top management mitment and leadership,quality policy,t raining,product/service design,supplier quality management,process management,quality data and reporting,employee relations,workforce management,customer focus,customer involvement,benchmarking,SPC,employee empowerment,employee involvement,corporate quality culture and strategic quality dimensions are,in essence,tools of the intellect that were fet