【正文】 第一篇：外賓接待口語對話N:Li shengnan(general manager amp。 hotel service)S:Yang liping(foreign guest)A:He yuanyuan(the receptionist)Subject:Reception of Foreign Guest In the office N: Hello, Ann!A: Hi, : Tomorrow morning, the sales manager of William Company will visit our pany at ten o’ make some arrangements and book a room for : OK, I N: Hello, reservations, how can I help you? A: Hello, I’d like to reserve a wonder if you still have any room : When do you plan to stay here? A: From the 23rd to the 25th of this : Wait a me : : Yes, we still have some rooms available, what kind of room would you like, miss? A: A single room with a private bath overlooking the quiet : I’m sorry, the single rooms overlooking the quiet street have been booked : So, what kind of room do you have? N: We have a single room with private bath, puter amp。 air that ok? A: That sounds how much is it? N: Let me check, 500 yuan per : Oh, I think it is a little : But it includes a breakfast amp。 a morning : Do you have any other rooms? N: We have the same room without air conditioner breakfast amp。 morning is just 400 yuan per : Well, I will choose the first : I have your name? A: : Ann, a single room with a private bath, puter, air conditioner from the 23rd to the : Yes, that’s : And, what’s your phone number? A: My phone number is ***.N: Ok, I got 3 : In the airport A: If I’m not mistaken, you must be Miss Smily from William : Yes, I : I am the secretary of International Trade to meet you!S: Nice to meet you, you for meeting me : My ’s the present for : Thanks a million!It’s very kind of you!A: May I help you with your luggage? S: No, thanks!I can manage it you for your you don’t mind, please help me with my : Of was your Smily? S: It was terrific except that I’m not used to taking such a long : So, how long did you take? S: About 12 : Wow, really a long flight!Our car is waiting for us, let’s go straight to the way, please!S: ’s go!Part 4Check inNGood morning , to Wangchao can I do for you ? AI have booked a room for three days which I called What’s your name , please ? AWait a moment , me check , a single room with a private bath , puter , airconditioner from 23rd to that right ? AYes , it’s Er , please show your ID card and Here you Could you fill in this form , please ? AOf you Yes , room number is is your room card , your ID card and hope you will enjoy your Thank you!AHere is your room , Miss it OK ? SOh , ’s lovely , very a spacious am appreciate everything you have done for me!ANot at there anything I can do for you ? SNo , the Well , this is my name And this is your agenda of next three you have any questions , please do nothesitate to ask …..I see that tomorrow morning , we have nothing to you take me to some interesting places to have a look ? AOf we will wait for you in the hall at 9:00 tomorrow that all right ? S Er…… You must be tired , have a good you tomorrow!SSee you!第二篇：接待外賓須知接待外賓一、迎接迎接工作的一般步驟是：（開始）準(zhǔn)備→歡迎→安排生活（結(jié)束）1．準(zhǔn)備（1）準(zhǔn)確掌握客人（團(tuán)組）抵達(dá)的時間、地點(diǎn)、所乘交通工具以及給予的禮遇等。（2）迎接前檢查預(yù)定客房、車輛及餐飲。（3）通知賓館、車輛等部門做好準(zhǔn)備；重要來賓以及重要團(tuán)組的接待，根據(jù)需要通知保衛(wèi)、新聞、衛(wèi)生、機(jī)場、車站等部門做好準(zhǔn)備。（4）通知并組織有關(guān)領(lǐng)導(dǎo)和部門按預(yù)定的時間、地點(diǎn)前往迎接。（5）做好其他準(zhǔn)備工作。2．迎賓（1）準(zhǔn)確掌握抵達(dá)時間。提前到達(dá)以示歡迎與尊重，不讓客人久候或自尋目的地。（2）出示接站牌。因初次見面和迎接地點(diǎn)擁擠喧鬧，為便于識別，高舉接站牌、橫幅、小旗等迎接，使客人能從遠(yuǎn)處看到，主動前來接洽；應(yīng)禮貌地問清客人情況，不要接錯人，既保證接站順利，又增加客人的自尊、自豪感，增進(jìn)雙方感情。（3）熱情相迎。主動上前打招呼、握手、問候以示歡迎；自我介紹或遞名片（可由身份最高者將迎接人員介紹給來賓，接著介紹來賓，先介紹身份地位高的人）；主動與客人寒暄，征得同意后幫客人提皮箱、行李，引領(lǐng)至車上。（4）幫助客人與機(jī)場或車站聯(lián)系簽票、領(lǐng)取行李，組織裝運(yùn)行李。3．安排生活（1）將客送至住地，先讓其洗浴更衣，以解旅途疲勞，再安排客人就餐。（2）及時向客人提供《接待手冊》，并征求客人對日程安排的意見和要求（如客人對日程安排提出變化要求，應(yīng)報告有關(guān)領(lǐng)導(dǎo)同意后迅速通知各有關(guān)部門）。問客有無私人活動（探親訪友、購物）需幫助安排。（3）分手時禮貌道別，并交待下次會面地點(diǎn)、時間、聯(lián)系方法。二、送客送客是公務(wù)接待工作最后一環(huán)，可適當(dāng)饋贈禮品，提醒別忘所帶物品。送客的一般步驟是：（開始）準(zhǔn)備→歡送（結(jié)束）。1．準(zhǔn)備（1）核實(shí)客人離境的準(zhǔn)確時間、地點(diǎn)、所乘交通工具；商定集合、出發(fā)的時間。（2）通知賓館、車輛等部門提前做好準(zhǔn)備；重要來賓以及重要團(tuán)組的接待，根據(jù)需要通知保衛(wèi)、新聞、衛(wèi)生、機(jī)場、車站等部門提前做好準(zhǔn)備。（3）通知并組織有關(guān)領(lǐng)導(dǎo)和部門按預(yù)定的時間、地點(diǎn)前往歡送。（4）組織裝運(yùn)行李，檢查客人是否有遺漏物品。2．歡送（1）為表隆重，參加接待服務(wù)的人員可在客人住地列隊(duì)歡送。（2）送客人至機(jī)場（車站、碼頭）。（3）揮手告別并配以關(guān)切牽掛的道別語，待飛機(jī)起飛（車船開動）后再離開。三、注意事項(xiàng)1．嚴(yán)格照接待方案安排和組織迎送。2．準(zhǔn)確掌握客人抵離時間、地點(diǎn)和所乘交通工具，及早通知全體迎送人員和有關(guān)部門。如有變化，應(yīng)及時通知。3．接站人員應(yīng)提前到達(dá)機(jī)場（車站、碼頭）迎候客人，以示歡迎與尊重；送客要待飛機(jī)起飛（車船開動）后再離開。4．根據(jù)需要事先安排貴賓休息室；對首次來訪、彼此又不認(rèn)識的客人，應(yīng)事先準(zhǔn)備好接站牌。5．客人抵達(dá)住地后，不宜馬上安排活動，應(yīng)稍事休息，給對方留下更衣時間。6．在迎送過程中，應(yīng)熱情周到，服務(wù)規(guī)范，善始善終，文明禮貌。7．對需要購買回程飛機(jī)、車、船票的客人，要事先了解離開的日期，乘坐何種交通工具，收齊預(yù)付款，交票務(wù)人員辦理。票辦妥后，要提前通知客人。第三篇：外賓接待方案外賓接待方案為了進(jìn)一步規(guī)范外賓接待工作，保證外賓接待工作順利有序的開展，依據(jù)《浙江省財政廳關(guān)于印發(fā)浙江省外賓接待經(jīng)費(fèi)管理規(guī)定的通知》（浙財行〔**〕29號）精神，結(jié)合本辦實(shí)際，制定外賓接待管理辦法。一、外賓接待原則外賓接待工作應(yīng)當(dāng)堅持服務(wù)外交、友好對等、務(wù)實(shí)節(jié)儉的原則。二、外賓接待要求住宿：外賓住宿應(yīng)當(dāng)注重安全舒適，不追求奢華?；锸常和赓e日常伙食招待應(yīng)當(dāng)注意節(jié)儉，嚴(yán)格根據(jù)伙食費(fèi)標(biāo)準(zhǔn)選擇菜品，提倡采用自助餐等形式。宴請：宴請外賓嚴(yán)禁講排場，原則上安排在宴請舉辦單位內(nèi)部的賓館和招待所，不上高檔菜肴和酒水，杜絕奢侈浪費(fèi)。國際會議、大型涉外活動等，提倡采用冷餐會、酒會、茶會等多種宴請形式。中央（浙江省）單位邀請的外賓團(tuán)組在嘉興期間，宴請按有關(guān)規(guī)定執(zhí)行。交通：外賓用車應(yīng)當(dāng)根據(jù)實(shí)際情況安排，除少數(shù)重要外賓乘坐小轎車外，其他外賓可視人數(shù)多少安排小轎車、中巴或大巴。在符合禮賓要求的前提下，外賓出行應(yīng)當(dāng)集中乘車，減少隨行車輛。贈禮： 按照本辦制定的《外事禮品管理辦法》執(zhí)行。陪同：接待國家元首、政府首腦級外賓的重大外交外事活動，我方參加宴請人數(shù)應(yīng)當(dāng)根據(jù)禮賓要求安排。其他宴請，外賓5人（含）以內(nèi)的，中