【正文】 第一篇：酒店收銀英語(yǔ)Sir,have you consumed food of minibar in the room ?先生,請(qǐng)問(wèn)房間有消費(fèi)小酒吧嗎? Would you mind the charges of the two rooms printed in one bill? 請(qǐng)問(wèn)兩間房是一起打印帳單結(jié)帳嗎? How would you like to make the payment ,sir ,credit card or cash ?請(qǐng)問(wèn)先生如何付款? Would you please sign here ? is the authorization of deposit , may be disposed , need to pay deposit amnonted to ...您需要交押金…. consumption in other places of the hotel and credit to room bill,you have to make extra deposit …因方便您在其他營(yíng)業(yè)點(diǎn)轉(zhuǎn)房帳,需要收押金…. sir ,your deposit is not enough ,you need to pay further deposit…對(duì)不起,因你的押金不足了,需再收押金… sir ,the balance is not enough in your card(the card is expire/invalid),could you kindly pay by another card or other methods ?先生對(duì)不起,你卡上的余額不足(卡已過(guò)期),是否可以換一張卡或其他支付方式? Due to breakdown of bank operating system,the process time is longer, please wait a ,授權(quán)時(shí)間較長(zhǎng), you mind take a seat there ?麻煩你在那邊稍坐一下好嗎? Sorry ,card is lost ,you need to pay twenty dollars , have left something in the room ,would you mind a bellboy to take it to you?你房間有遺留物品,需要行李生幫忙拿下來(lái)嗎? Sir ,you have asked for a cable and a flat connector form room service department,where would you like to place it ?先生,你在管家部借了一條網(wǎng)線和一個(gè)排插,請(qǐng)問(wèn)放在哪里呢? Would you need the Famp。B(food and beverage)consumption separted form room ? Here are invoice and bills,thank you!這是你的發(fā)票和帳單, ,due to the lost of deposit receipt , please produce your copy ,and sign to confirm the lost ,then we’ll return the ,因押金單丟失,需要你的證件復(fù)印,簽名確認(rèn), I help you , sir?晚上好,我可以為你效勞嗎? , I’d like to check in , , you have a reservation with us ? 你有向我們預(yù)訂房間嗎? , I I have your name ,? you fill out the form , please?可以請(qǐng)你填一下表格嗎? you very ’s your room room number is bellman will show you to your your ’d like to check out , may I have your room key ,請(qǐng)給我你的房間鑰匙? you you ,one moment , you for you check the breakdown of your bill?請(qǐng)你檢查一下你的帳單總額,好嗎? looks total is 35000 would you like to make your ? credit card,here you , you very hope you enjoyed your did very , you for staying with you use the minibar in your room?你使用到房間的迷你吧嗎? you have breakfast at the restaurant ?你吃過(guò)餐廳里的早餐嗎? any of the restaurants in the hotel ?在酒店里的任何一家餐廳? ’ll draw up your have deducted your deposit of 10 000 the balance es to 5000 , service charge of 100 yen is added to every ohone call from your additional charge of 50 percent of the daily room rate will added for late bellman will pick up your baggage at your ’ll keep your bags at the bell Captain’s bags are kept at the bell 。 are afraid we have no baggage collection 。 is a cart available at the feel free to use ，請(qǐng)放心使用。 we keep your baggage until you leave for the ？ show your claim tag to the 。 can’t be 。 never made any phone drinks were taken out of the refrigerator by 。’ll check it for ’m afraid there’s no mistake on the beg your pardon ,sir, that’s our will subtract the charge for the telephone Could you exchange US dollors for yen ?你可以把美金兌換成日?qǐng)A嗎？ Are you a hotel guest ,sir?先生，你是酒店客人嗎？Yes ,my room number is 510是的，我的房間號(hào)碼是510。Thank much would you like to change?謝謝您，您想換多少錢？ What’s the rate today ?今天的匯率是多少？Today’s rate for a us dollar is one hundred three point one 。Then 500 。All right may I see you passpost ,please?好的，我可以看看你的護(hù)照嗎？ Thank youHow would you like it cashed ?你想換成什么面額的？Here are there 10000yen bills and five 1000 yen 。Let me calculate the total 。I’m afraid the foreign exchange is a service for the hotel guests ，我們只為酒店客人提供兌換外幣服務(wù)。I’m afraid we can only accept US ，我們只收美元。Could you exchange dollars at a foreign exchange bank?你能在外匯銀行換美金嗎？The bank is open from 9 AM to 3 PM,Monday through Friday銀行營(yíng)業(yè)時(shí)間周一到周五從早上九點(diǎn)到下午三點(diǎn)。CHAPTER4 CASHIER 第四章收銀 morning(afternoon/evening)sir ,what can I do for you ? to see you again,did you have a good time?很高興又見(jiàn)到你，玩得開(kāi)心嗎？ do you like the hotel service,sir ?先生，你喜歡我們酒店的服務(wù)嗎？ I’m right ,it must be two days ago that you checked in ?如果沒(méi)有錯(cuò)的話，你一定是兩天前入住的?！痬 glad to know you like our 。’m so glad you’ve enjoy your stay with 。 out , sir ? 你要退房嗎？ , I’d like to checked ，我要入住。 you register at reception desk please?請(qǐng)?jiān)谇芭_(tái)登記，好嗎？ you checking out right now ?你現(xiàn)在退房嗎？ , I ，退房。 you like to vacate the room now ?yes 你想現(xiàn)在退房是嗎？是的 I know your name and room number please?請(qǐng)你告訴我你的名字和房號(hào)好嗎？ I have a look at your passpost please?我能看看你的護(hù)照嗎？ ,here you I have your signature here plaese?請(qǐng)你在這里簽名好嗎？ , no ，沒(méi)有問(wèn)題?！痬 afraid you’ll have to show me your passpost or some other 。 cards are wele at our hotel。我們酒店可以用信用卡。 accept the following credit cards: American Express,Visa,Dinners Club ,Master card ,and so ，美國(guó)VISA卡，大來(lái)卡、萬(wàn)事達(dá)卡等等。 kind of credit cards have you got ?你有什么信用卡呢？ have Visa 。 you going to pay cash or use credit cards ?你用現(xiàn)金付帳，還是刷卡？ have pay advance deposit in accordance with the hotel’s policy unless you use credit ，你需要先付押金，除非你使用信用卡。 much do I have to pay in advance?你需要交多少押金呢？ depends on how long you are going to stay in our 。 would you like to make a payment?請(qǐng)問(wèn)你打算怎樣付款？ would you like to settle your bill(account)?你想怎樣結(jié)帳？ what form will the payment be made, madam?請(qǐng)問(wèn)女士，你以何種方式結(jié)帳？、 I have the credit card please?把你的信用卡拿過(guò)來(lái)好嗎？’m sorry your credit card has been ，你的信用卡已過(guò)期。 kind of payment would you like ?你想以什么方式來(lái)結(jié)帳？ ’d like to settle my bill with(by)credit 。 you leave the room card with us after your luggage have brought down please?拿下行李后，把房卡交回我們好嗎？ should bring back your room card when you check 。 the room card with you , don’t lost it ，不要遺失。 you show me your room card please?請(qǐng)出示你的房卡好嗎？、 it ，這就是?！痬 afraid I can’t draw up the bill for you unless you pay the lost room ，除非你賠償遺失的房卡。 you made any phone calls from your room sir ?先生，你有在房間里打過(guò)電話嗎？ , I made a few calls to my ，我打了幾個(gè)電話回公司。 you made any long distance calls before you left room?我離開(kāi)房間前有打過(guò)長(zhǎng)途電話嗎？ , a call to hong ，我打了一個(gè)去香港。 2 is 328 for the room rate of a deluxe ，豪華套房的租金。 3 is 90 for the long distance 。 is the telephone call you have 。 charge is for drinks from the you taken anything from the minibar?你有從客房迷你吧里拿過(guò)東西嗎？ bottles of drink in the ，早上我拿了三瓶飲料。