【正文】 的需求需由其他部門或個(gè)人的協(xié)助下完成時(shí)，就應(yīng)該咨詢清楚后再作決定，因?yàn)榭腿讼氲玫绞菧?zhǔn)確的答復(fù)。對飯店的常客，我們提供禮貌細(xì)微的服務(wù)，首先要了解客人的習(xí)慣這樣一來，即能為客人節(jié)省時(shí)間，又能讓客人感覺到在我們酒店頗受重視，相信下次客人依然會(huì)選擇我們雅佳。“只有學(xué)習(xí)才能不斷磨礪一個(gè)人的品行，提高道德修養(yǎng)，提高服務(wù)技巧。每天都會(huì)遇到不同的客人，不同的客人有不同的脾氣，針對不同的顧客我們應(yīng)提供不同的服務(wù)，因?yàn)檫@一行業(yè)不變的宗旨是：“顧客至上”。雖然我只充當(dāng)一個(gè)普通的角色，這個(gè)角色不單單是收錢這么簡單，其中還有很多復(fù)雜的程序。有些時(shí)候領(lǐng)導(dǎo)對員工的一個(gè)微笑或是一句贊賞的收效強(qiáng)于對其進(jìn)行加薪獎(jiǎng)勵(lì)!九個(gè)月實(shí)習(xí)已成為過去，過去的成功與失敗都已成為過去式，我們都不應(yīng)該以他們來炫耀或?yàn)榇硕瘋?，而?yīng)該調(diào)整好自己的心態(tài)去迎接未來的挑戰(zhàn)，面隊(duì)即將來臨的難題。由此可見，企業(yè)文化的建設(shè)是企業(yè)生存和發(fā)展的必要保證。一個(gè)民族有它自己的民族文化，一個(gè)企業(yè)同樣也需要有它自己的企業(yè)文化。相反，現(xiàn)代管理理念告訴我們：管理是一種特殊的服務(wù)，管理者只有做好對下級的服務(wù)，幫助下級在工作中作出優(yōu)異的成績，管理者自己才會(huì)擁有管理的業(yè)績。收銀員在飯店來說是一個(gè)比較重要的崗位，它要求有很強(qiáng)的責(zé)任心和良好的溝通能力，而這對于我來說壓力很大，面對困難和壓力，我沒有退縮，而是迎難而上，在前臺(tái)收銀崗位上的九個(gè)月后，我現(xiàn)在可以說能夠勝任這份工作，并相信以后在其他類似工作中也會(huì)做的更好。因此飯店需要有一種功能，能夠憑借地主的身份為客人提供盡可能多的方便。處于社會(huì)中的個(gè)人永遠(yuǎn)都在受著周邊人的影響，所謂人以群分，禮儀文化不僅使飯店人素質(zhì)提高，也在有益地影響著客人，提升著整個(gè)社會(huì)的素質(zhì)與涵養(yǎng)。因此，我們可以說，飯店是一個(gè)到處充斥著文化和知識(shí)的場所。從此，在領(lǐng)導(dǎo)的心目中我已經(jīng)不是那么的脆弱了，變得很堅(jiān)強(qiáng)，由于我的責(zé)任心強(qiáng)與對工作的熱情，得到了上級領(lǐng)導(dǎo)的肯定，讓我來國賓會(huì)所實(shí)習(xí)，剛開始去時(shí)特不習(xí)慣，各方面我都覺得沒餐廳好。因?yàn)榭鞓返男膽B(tài)會(huì)使我們不覺的工作的疲憊與乏味。3)Would you like to use it until May 20th ? 您預(yù)備使用到五月二十日嗎?54)This way, box number is ，您的柜子是320號(hào)。9)I’m afraid we don’t accept nonconvertible currency, ，我們不接受不能兌換的貨幣。3)Today’s foreign currency rate for US$ is ./ According to today’s exchange rate, every US dollar in cash is equivalent to yuan./The present rate is 100 to )Could you fill out this form? 您能填一下這張表嗎?5)You’d like to change US$800 into that all right?您想把800美元換成人民幣，對嗎?6)You gave me 800 US dollars, so that will be RMB you ，合計(jì)人民幣6200元，給您。 out for group guest 為團(tuán)體客人結(jié)帳1)How would you like to make payment? 您怎么付費(fèi)?2)Would you like to pay on the pany account? 您用公司帳戶結(jié)帳嗎?3)May I know the name of your pany, please? 請問貴公司帳戶號(hào)碼?4)Separate bill or one for all? 分開結(jié)還是一起結(jié)?5)Your pany/travel agency will pay your room rent, but you will pay your phone ，但您要付房間的電話費(fèi)。33)Here is the money you 。23)That charge is for drinks taken from the 。18)Can I check the details for you, please? /Let me break it down for ?19)That first number is your room 。14)Just a moment, attendant is checking your ，客房服務(wù)員正在查房。If you check out after 6:00pm, you will pay full day ，付一天房費(fèi)。5)Here is your receipt, and please keep it, you need to show it to us when you check ，請保管好，你離店時(shí)得出示它。 you go to Bank of China and change it ？你去中國銀行兌換好嗎？’m afraid you’ll have to go to Bank of China to change 。 can change the money at Bank of 。 you very much hope you have an enjoyable stay 。 is your total bill ,will you have a check please?這是你的總帳單，請檢查一下好嗎？ is your bill , have a check and sign your name ，請檢查一下然后簽名。 check out time is 12:00 at ：00。 you and your friend pay individually?你和你朋友要分開結(jié)帳嗎？ bill es to $ 888, including the service ，包括服務(wù)費(fèi)。 a moment and let me figure out your bill,，先生，我?guī)湍愫擞?jì)一下費(fèi)用。 third entry is the charge for chinese 。 2 is 328 for the room rate of a deluxe ，豪華套房的租金。 you show me your room card please?請出示你的房卡好嗎？、 it ，這就是。 would you like to make a payment?請問你打算怎樣付款？ would you like to settle your bill(account)?你想怎樣結(jié)帳？ what form will the payment be made, madam?請問女士，你以何種方式結(jié)帳？、 I have the credit card please?把你的信用卡拿過來好嗎？’m sorry your credit card has been ，你的信用卡已過期。 accept the following credit cards: American Express,Visa,Dinners Club ,Master card ,and so ，美國VISA卡，大來卡、萬事達(dá)卡等等。 you like to vacate the room now ?yes 你想現(xiàn)在退房是嗎？是的 I know your name and room number please?請你告訴我你的名字和房號(hào)好嗎？ I have a look at your passpost please?我能看看你的護(hù)照嗎？ ,here you I have your signature here plaese?請你在這里簽名好嗎？ , no ，沒有問題?！痬 glad to know you like our 。I’m afraid the foreign exchange is a service for the hotel guests ，我們只為酒店客人提供兌換外幣服務(wù)。Thank much would you like to change?謝謝您，您想換多少錢？ What’s the rate today ?今天的匯率是多少？Today’s rate for a us dollar is one hundred three point one 。 we keep your baggage until you leave for the ？ show your claim tag to the 。第一篇：酒店收銀英語Sir,have you consumed food of minibar in the room ?先生,請問房間有消費(fèi)小酒吧嗎? Would you mind the charges of the two rooms printed in one bill? 請問兩間房是一起打印帳單結(jié)帳嗎? How would you like to make the payment ,sir ,credit card or cash ?請問先生如何付款? Would you please sign here ? is the authorization of deposit , may be disposed , need to pay deposit amnonted to ...您需要交押金…. consumption in other places of the hotel and credit to room bill,you have to make extra deposit …因方便您在其他營業(yè)點(diǎn)轉(zhuǎn)房帳,需要收押金…. sir ,your deposit is not enough ,you need to pay further deposit…對不起,因你的押金不足了,需再收押金… sir ,the balance is not enough in your card(the card is expire/invalid),could you kindly pay by another card or other methods ?先生對不起,你卡上的余額不足(卡已過期),是否可以換一張卡或其他支付方式? Due to breakdown of bank operating system,the process time is longer, please wait a ,授權(quán)時(shí)間較長, you mind take a seat there ?麻煩你在那邊稍坐一下好嗎? Sorry ,card is lost ,you need to pay twenty dollars , have left something in the room ,would you mind a bellboy to take it to you?你房間有遺留物品,需要行李生幫忙拿下來嗎? Sir ,you have asked for a cable and a flat connector form room service department,where would you like to place it ?先生,你在管家部借了一條網(wǎng)線和一個(gè)排插,請問放在哪里呢? Would you need the Famp。 is a cart available at the feel free to use ，請放心使用?！痩l check it for ’m afraid there’s no mistake on the beg your pardon ,sir, that’s our will subtract the charge for the telephone Could you exchange US dollors for yen ?你可以把美金兌換成日圓嗎？ Are you a hotel guest ,sir?先生，你是酒店客人嗎？Yes ,my room number is 510是的，我的房間號(hào)碼是510。Let me calculate the total 。CHAPTER4 CASHIER 第四章收銀 morning(afternoon/evening)sir ,what can I do for you ? to see you again,did you have a good time?很高興又見到你，玩得開心嗎？ do you like the hotel service,sir ?先生，你喜歡我們酒店的服務(wù)嗎？ I’m right ,it must be two days ago that you checked in ?如果沒有錯(cuò)的話，你一定是兩天前入住的。 you register at reception desk please?請?jiān)谇芭_(tái)登記，好嗎？ you checking out right now ?你現(xiàn)在退房嗎？ , I ，退房。我們酒店可以用信用卡。 much do I have to pay in advance?你需要交多少押金呢？ depends on how long you are going to stay in our 。 the room card with you , don’t lost it ，不要遺失。 you made any long distance calls before you left room?我離開房間前有打過長途電話嗎？ , a call to hong ，我打了一個(gè)去香港。 charge is for drinks from the you taken anything from the minibar?你有從客房迷你吧里拿過東西嗎？ bottles of drin