【正文】
企業(yè)流程改造 企 業(yè) 流 桯 改 造 簡(jiǎn) 介 大 綱 一、企業(yè)經(jīng)營(yíng)模式簡(jiǎn)介 二、企業(yè)流程改造 (Business Process Reengineering) 概念 ? 為什么要改造? ? 何謂企業(yè)流程改造? 三、 企業(yè)改造流程架構(gòu) ? 項(xiàng)目階段 ? 階段一:主軸建立 (Focus) ? 階段二:改造設(shè)計(jì) (Design) ? 階段一:企業(yè)轉(zhuǎn)型 (Transition) ? 管理縱軸 ? 縱軸一:變革管理 (Change Management) ? 縱軸二:績(jī)效管理 (Performance Management) ? 推動(dòng)主軌 ? 主軌一:流程 (Process) ? 主軌二:立竿見(jiàn)影 (Quick Win) 四、企業(yè)流程改造案例 ? 行政流程改造 ? 供應(yīng)管理 五、企業(yè)流程改造成功與失敗因素 企業(yè)經(jīng)營(yíng)模式簡(jiǎn)介 ?整體經(jīng)營(yíng)模式 ?策略管理流程 ?核心作業(yè)流程 ?信息管理流程 ?流程角色扮演 Elec tronics Bu sine ss ModelV a lue a d d e dr e s e ll e r sV a lue a d d e dd is t r ibu t o r s . M . sGo v e r n m e n t ( e . g . ,c o n t r a c t o r )C a p t iv ec o m p a n iesOthe rM a n u f a c t u r ingC o m p a n iesFo r e ign M a r k e t sA ll ian c e sE n d U s e r sE xterna l D ri v ersA l l i an c es Custom ers S up pl i ersCom pe ti to r s New E nt r an ts S ub s ti tu te s P ol i ti c al Ri s k sC o n s u m e re lec t r o n ic sTe lec o mI n f o r m a t iont e c h n o log yI T s e r v ic e sI n d u s t r iale q u ipm e n tA u t o m o t iv eA e r o s p a c e a n dD e f e n c eE d u c a t ion a lins t it u t ion sM ar ke t s Cust om er sCore Busines s P r oces se sRes ou r ce M anagement P r oces se sBusines s P r oces se sC o m p u t e rs y s t e m s a n dp e r iph e r a lsS e m ic o n d u c t o r sE lec t r o n ic sM a n u f a c t u r ingS e r v ic e sE lec t r o n ic Off ic eE q u ipm e n tC o m m u n ic a t ion sE q u ipm e n tC o n s u m e rE lec t r o n ic sE lec t r o n ic sD is t r ibu t ionC h a n n e lsC u s t o m e r sL ic e n s e dTe c h n o log yJ o int D e v e lop m e n tS u p p li e r sOu t s o u r c e dM a n u f a c t u r ingC o m p e t it o r sA lli ance sCore P r od uct sand S er v ic es? M ar ke t ing a nd s al es ? S et produc t and m ar k eti ng s tr ateg ies ? Cr eate dem and , m ar k et an d s el l pr odu c ts ? Man age pr odu c t portf ol io? P r od uct dev el op ment? S up ply c hain ? P ur c has ing a nd s upp ly m ana gem ent ? Man uf ac tur ing ? O r der m ana gem ent ? Dis tr ibuti on? Custo mer s er v ic e and p r od uct s up po r tS t r ategic M anagement P r oces sE c on om i c E nv i r on m en ta l S ha r eh ol de r s Reg ul at i on sT ec hn ol og y? Fac iliti es a nd E qu ipm en t? Fi na nc ial res ou r c es? Hu m an res ou r c es? I nf orm at ion m an ag em en t? E nv ir on m en ta l El e ctro ni csSTR A TE GIC M A N A G EM ENT PR O CES SA C TIVIT IESD e t e r mi n e v i s i o ns t a t e me n t( Wh a t w e w a n t t o b e )D e v e l o p mi s s i o n s t a t e m e n ta n d l o n g r a n g e( H o w w e w i l l g e t t h e r e )A s s e mb l e m o d e l a n d r e s e a r c h( D e t e r mi n e p r o f i t a b i l i t y g o a l s )I d e n t i f y a n d p r i o r i t i z e C u s t o m e rn e e d s a n d p r o d u c t s( Wh a t w e w i l l s e l l )I d e n t i f y r e s o u r c e n e e d s( Wh o / w h a t w h e r e w i l le x e c u t e p l a n )D e t e r mi n e c o mm u n i c a t i o n sa n d m e s s a g e( H o w w e w i l l t e l l s t o r y )D e t e r mi n e me a s u r e m e n t s ,l i n k o b j e c t i v e s a n d i n c e n t i v e s mo n i t o r p e r f o r m a n c e( H o w w e w i l l k n o w s u c c e s s )A d j u s t w h e r e a p p r o p r i a t e? Vis i o n sta te m e n t? M i ss i o n sta te m e n t a n dl o n g r a n g e p l a n? In fo r m a tion t e chn o l o g ystr a te g y? H u m a n r e ss o u r cesneeds? In vestm e n t St r a te g y? Geo g r a p h i cal locat i o nfo investm e n t? F i n a n ci a l C a p i ta lSt r a te g y? Or g a n i zation a lSt r u ctur e a n d P o l i tic s? En tity L e velC o m m u n i cation sN e e d s an d P l a n? Ope r a ting S t r a te g y? T e chn o l o g y T r e n d s? C o m p e titi vePo si tion i n g? M a r ket N e e d s? Wa n ts T r e n d s? C u stom e r D e si g n? C o n cep ts? Econ o m i c F a ctor s? Pr i o r L o n g r a n g e? Plan s? D e m o g r a p h i cs? Gl o b a l M a r kets? Pr e vi o u s r a ck? R e cor d f o r S u cc e