【正文】 ` MALL MANUAL – SAFE amp。 LEGAL 商店街管理手冊 – 安全與守法 For TENANTS, FOOD COURTS AND SHORT TERM LEASE HOLDERS 適用于長期承租戶、美食廣場和短期承租戶 Version 版本 Author: Gee Xu 作者：許錦龍 TRADING LAW amp。 TECHNICAL 貿(mào)易法規(guī)與技術(shù) Date: 01 Sep 20xx 日期： 20xx年 9月 5日 Lease Management Manual Contents 商店街管理手冊目錄 Content 目錄 Page Number 頁碼 Mall Management Policy 商店街管理政策 3 Mall Management Decision Chart 商店街管理 決 策模式圖 5 Risk Assessment Product Rules/ Operational Controls 風(fēng)險評估 /產(chǎn)品規(guī)則 /營運管理控制措施 7 What Good Looks Like 好的做法 9 RACI 11 High Risk products 高風(fēng)險產(chǎn)品 12 Checklists 檢查表 15 Mall Management Policy 商店街管理政策 Shopping mall lessee will contribute to the future growth of Tesco and enhance our offer to customers 商店街 承租戶 一直并 將 繼續(xù) 對 Tesco 的 進(jìn)一步 成長做 出 貢獻(xiàn)， 并增加我們所能為顧客提供的服務(wù)種類。 These businesses trading within our malls could pose risks to our reputation and damage our customers by。 但如果商店街 發(fā)生 以下情況，將會給我們的聲 譽帶來危險，并傷害到我們的顧客： 1. Selling unsafe goods 銷售不安全的商品 2. Causing food poisoning 引起食物中毒 3. Causing accidents to our customers and staff, fire being the biggest risk 給顧客和員工 造成傷害 ， 其中 火災(zāi)是最大的風(fēng)險 4. Breaking consumer protection laws 違反消費者保護(hù)權(quán)益的法規(guī) In Mall retailing and catering operations it will normally be possible to differentiate the lessee staff and operations from our own however enforcement authorities may be empowered to take action against Tesco as well as the lessee when things go wrong so the reputation risk remains. 雖然商店街在向顧客提供銷售或餐飲服務(wù)時，顧客通 常能將商店街 承租戶 的業(yè)務(wù)與我們 Tesco 自己的業(yè)務(wù)區(qū)分開，并且通常也能 將承租戶 的員工與我們自己的員工區(qū)分開，但當(dāng)執(zhí)法機(jī)關(guān)在商店街發(fā)現(xiàn)問題時，執(zhí)法機(jī)關(guān)除 對商店街承租戶 采取處罰行為的同時，也可能會對我們 Tesco 采取相應(yīng)的行動。所以， 承租戶 不合法、不安全的行為對 Tesco 的聲譽也將產(chǎn)生風(fēng)險。 It is Tesco Group policy to ensure that safety and legality is maintained by ensuring clear responsibilities dependant on the type of lessee, their contract and the degree of risk of their operations and the products that they sell. Tesco 公司的政策 ，是根據(jù)不同的 承 租戶類型、不同的承租合同、承租 戶 不同的營運風(fēng)險等級以及 他們所 經(jīng)營的不同產(chǎn)品，來確定相應(yīng)的、清晰的職責(zé)劃分，并通過確保這些職責(zé)的實施而最終 保證 商店街經(jīng)營活動的 安全合法 。 This Mall Management Policy includes: 商店街管理政策包括： ? Definitions of the different types of lessee and what degree of control is required. 對 不同類型的承租戶 進(jìn)行定義，并制定 相應(yīng)的管理措施 ? Risk assessment that determines the Product and Retail Controls needed to manage product safety. 進(jìn)行風(fēng)險評估來確定保證產(chǎn)品安全所需的產(chǎn)品控制措施和營 運控制措施 ? RACI and “What good looks like” to manage the lessee operation. 制定 RACI 和“好的樣本”來管理 承租戶 的營運 When applied in country the policy needs to account for local regulation and be incorporated into Food Safety and Health and Safety Policies. 在執(zhí)行這項政策的時候，需要符合當(dāng)?shù)?法規(guī)，同時也要與公司的食品安全政策、健康與安全政策 相結(jié)合 。 If implemented this policy will deliver product due diligence, protect the health and safety of all staff and customers and protect the reputation of the pany. 商店街管理政策的執(zhí)行， 是為了實現(xiàn)我們的產(chǎn)品盡職盡責(zé)原則 、保護(hù)我們員工和顧客的健康與安全、保護(hù)公司聲譽 的目的 。 Mall management decision chart The relevant requirements should be applied depending on the oute of the mall management decision chart and the assessment of risk. Mall Is the lessee based in a food court with shared facilities Is the lessee a multi national/National/Regional branded business Yes Yes No Product Rules: Branded Due Diligence Rules Operational Standards: Tenant Operations Controls All leases including short term lease and RMU’s Product Rules: Branded Due Diligence Controls Operational Standards: Food Court Controls All leases including short term leesees No Product Rules: Branded Due Diligence Controls except for Short Term leases selling high risk products where Tesco Brand Rules apply. Operational Standards: Food Court Controls No Yes Product Rules: Branded Due Diligence Controls except for Short Term leases selling high risk products where Tesco Brand Rules apply. Operational Standards: Tenant Operations Controls, also apply to RMU’s Is the lessee based in a food court with shared facilities foods? Note: Selfoperated Multi national/National/Regional branded businesses are considered low risk (. McDonald’ s, KFC, Papa John’ s, etc.)We will only check their infectious disease control, fire safety, and pest control by using the highlighted