【正文】 Author: Kim Soskin Communication Styles April 1998 Copyright169。 1998 Bain Company, Inc. Reviewer: Dianne Ledingham Liz Ramos Cartha O’Hare Kara Gruver 1 CBJHu801 ? Can You Use This Module? ? How Communication Works ? Communication and Perception ? Styles in the Workplace ? Communicating at Bain ? Understanding Your Individual Style ? Managing Communication at Bain Agenda 2 CBJHu801 ? For munication to be effective, the listener must receive the message the speaker transmits in the way the speaker intends ? Communication breaks down if the listener and the speaker do not share the same munication style –what is transmitted is not what is received ? You can increase your effectiveness in municating by: –understanding your listener?s munication style –expanding your ability to municate in your listener?s style Understanding your audience is key for successful munication Overview 3 CBJHu801 ? Can You Use This Module? ? How Communication Works ? Communication and Perception ? Styles in the Workplace ? Communicating at Bain ? Understanding Your Individual Style ? Managing Communication at Bain Agenda 4 CBJHu801 Audience ? Communicators: –anyone who wants to increase munication effectiveness –individuals experiencing difficulty municating in Bain?s predominant style ? Managers: –anyone who manages a Communicator This module is designed for two audiences Can I Use This Module? 5 CBJHu801 ? Understand impact of munication style on performance ? Identify the elements of munication styles ? Recognize the primary munication style at Bain –characteristics –value ? Assess your munication strengths/weaknesses in Bain environment ? Identify means to build skills –personal –internal/external resources There are five objectives for municators: Can I Use This Module? (Objectives: Communicators) 6 CBJHu801 ? Clarify the impact of munication style on the perception of performance ? Address style concerns during appraisal/coaching sessions ? Describe Bain?s primary style –characteristics and value ? Assess individual?s style characteristics in Bain environment ? Provide alternatives to increase effectiveness There are six objectives for managers: Can I Use This Module? (Objectives: Managers) 7 CBJHu801 ? Prepare extensively, meticulously and then say nothing? ? Wait and wait and wait for someone to ask your opinion? Or for a pause in the discussion to make your point? ? Make sure whatever you say is 110% accurate or else say nothing at all? ? Feel like it?s a war instead of a caseteam meeting? If you answer “yes” to any of the following questions, this module will be useful to you as a municator: ? Listen incredulously as someone else takes credit for your ideas? ? Find yourself interrupted constantly? ? Present solid, wellthought out ideas only to have them attacked? ? Dread that you will be asked something you don?t know? At caseteam meetings, do you: Can I Use This Module? 8 CBJHu801 If you answer “yes” to any of the following questions, this module will be useful to you as a municator: At caseteam meetings, do you: ? Marvel at the confidence of your team members? (Particularly those who were significantly less prepared than you) ? Know if you could just talk to your manager oneonone then you could explain yourself? ? “You have to speak up more” ? “You should be more direct” ? “You just don?t seem confident” ? “Don?t worry if your ideas are perfect, just get something out there” ? “Have you thought about signing up for a munication workshop?” In performance reviews, do you hear: Can I Use This Module? 9 CBJHu801 ? “You have to speak up more” ? “You should be more direct” ? “You just don?t seem confident” ? “Don?t worry about whether your ideas are perfect, just get them out there” If you are planning to give any of the following advice in an uping coaching meeting, this module is important for you as a manager: ? “I?m not sure you?re ready to work with the client” ? “I?m not sure you?re ready to be promoted” ? “I?m not sure about your future at Bain” Can I Use This Module? 10 CBJHu801 ? Can You Use This Module? ? How Communication Works ? Communication and Perception ? Styles in the Workplace ? Communicating at Bain ? Understanding Your Individual Style ? Managing Communication at Bain Agenda 11 CBJHu801 Communication: “To transmit information, thought, or feeling so that it is satisfactorily received or understood” Communication is successful only when what you have transmitted is received Source: Webster?s New Collegiate Dictionary, GC Merriam Company, 1995, Process Of Communication 12 CBJHu801 Intention: Transmit Message Receive Intention: Transmit Message Receive Successful: Unsuccessful: Process Of Communication 13 CBJHu801 ?Communication operates on two levels: – message: ? information, thought or feeling ? expressed through words – Metamessage: ? information about the interaction –relationship, attitude, activity, atmosphere ? expressed through –language usage –voice and body –degree of directness Communication is transmitted on two levels: message and the metamessage. Both must be interpreted accurately for interaction to be successful. Source: Tannen, Deborah, “You Just Don?t Understand”, Ballantine Books, New York, 1990。 Bateson, Gregory, “Steps to an ecology of Mind”, Ballantine Books, New York, 1972 How Communication Happens 14 CBJHu801 Metamessages provide the key to interpreting the conversation. Source: Tannen, Deborah, “You Just Don?t Understand”, Ballantine Books, New York,