【正文】 `第一章：介紹第一節(jié)：目錄質(zhì)量手冊版本：A頁碼：1 共 1 頁章節(jié) `````````````題目```````````````````````````````````````````` 版本```一 ``````````````介紹 ````1 ``````````````目錄 ````````````````````````````````````````````A````2 ``````````````質(zhì)量手冊修改記錄```````````````````````````````` A````3 ````````````` 部門簡介 ````````````````````````````````````````A````4 ``````````````質(zhì)量手冊的介紹與控制```````````````````````````` A``二 ```````````````管理職責````5 ``````````````質(zhì)量方針 ````````````````````````````````````````A````6 ``````````````策劃 ````````````````````````````````````````````A````7 ``````````````質(zhì)量管理體系(1)(2)```````````````````````````````A````8 ``````````````職責權限(1)(2)(3)````````````````````````````````A````9 ``````````````內(nèi)部溝通```````````````````````````````````````` A````10 `````````````文件（記錄）控制(1)(2)```````````````````````````A``三 ```````````````資源管理````11 `````````````人力資源(1)(2)`````````````````````````````````` A````12 `````````````物力資源 ````````````````````````````````````````A``四 ```````````````產(chǎn)品實現(xiàn)````13 `````````````貨物入庫```````````````````````````````````````` A````14 `````````````貨物貯存(1)(2)(3)````````````````````````````````A````15 `````````````貨物出庫 ````````````````````````````````````````A````16 `````````````發(fā)貨管理```````````````````````````````````````` A````17 `````````````供方管理```````````````````````````````````````` A````18 `````````````檢測設備維護```````````````````````````````````` A````19 `````````````退換貨管理 ``````````````````````````````````````A``五 ```````````````評審與改進````20 `````````````客戶投訴處理```````````````````````````````````` A````21 `````````````客戶滿意度調(diào)查 ``````````````````````````````````A````22````````````` 過程監(jiān)控```````````````````````````````````````` A````23 `````````````內(nèi)部審核(1)(2) ``````````````````````````````````A````24 `````````````管理評審 ````````````````````````````````````````A``六 ```````````````ISO9001：2000年標準與公司質(zhì)量體系對照表(1)(2)(3)`A`第一章：介紹第二節(jié)：質(zhì)量手冊修改記錄質(zhì)量手冊版本：A頁碼：1 共 1 頁2．質(zhì)量手冊修改記錄序號章節(jié)版本修改內(nèi)容審批/日期1所有章節(jié)A發(fā)布并實施23456789`第一章：介紹第三節(jié)：部門簡介質(zhì)量手冊版本：A頁碼：1 共 1 頁3．1 部門名稱及地址3．2 部門介紹索通公司根據(jù)ISO9001：2000年質(zhì)量標準建立完善質(zhì)量體系，為高質(zhì)量的產(chǎn)品服務水平提供保證。`第一章：介紹第四節(jié)：質(zhì)量手冊的介紹與控制質(zhì)量手冊版本：A頁碼：1 共 1 頁4．質(zhì)量手冊的介紹與控制4．1 手冊介紹該質(zhì)量手冊由索通公司制定，詳細說明部門質(zhì)量體系的各項要求。旨在確保其產(chǎn)品服務滿足客戶需求，且符合部門質(zhì)量體系在各階段活動，如入庫，檢驗，儲存，運輸，退貨等各項政策及標準。各部門員工需嚴格執(zhí)行質(zhì)量手冊中規(guī)定的質(zhì)量體系及程序。4．2 手冊控制該質(zhì)量手冊只有經(jīng)過管理者代表批準后方能生效。對該質(zhì)量手冊所作的任何修改，必須經(jīng)過管理者代表的批準后才能生效，生效日期為管理者代表批準日期后一周。該質(zhì)量手冊為索通公司所有，未經(jīng)管理者代表的書面批準，任何人不得將該手冊或其復印/影印件或軟件等或部分摘錄以任何方式泄露給第三方。`第二章：管理職責第五節(jié)：質(zhì)量方針質(zhì)量手冊版本：A頁碼：1 共 1 頁5．質(zhì)量方針5．1 質(zhì)量方針索通公司質(zhì)量方針：遵守國家法律、法規(guī)，為顧客提供方便、快捷、準確的服務和優(yōu)質(zhì)的商品，并持續(xù)改進，滿足顧客需求。以上質(zhì)量方針是公司所遵循的宗旨，管理層將通過各種形式向全體員工進行宣傳和講解，使全體員工都理解提供并滿足顧客物流需求的重要性，并在各崗位上貫徹執(zhí)行。`第二章：管理職責第六節(jié)：策劃質(zhì)量手冊版本：A頁碼：1 共 1 頁6． 策劃6．1 質(zhì)量策劃：物流部經(jīng)理根據(jù)部門質(zhì)量體系中以顧客需求為中心的質(zhì)量方針的要求，同時兼顧持續(xù)改進的承諾，對物流部的庫房、運輸、加工各部門制定可以量度的質(zhì)量目標，并達到持續(xù)改進的效果。6．2 過程策劃物流部門對物流運作的質(zhì)量管理體系過程和產(chǎn)品（服務）實現(xiàn)過程、資源及所能控制的供方過程進行策劃，畫出物流部門質(zhì)量管理體系過程圖和業(yè)務過程圖，根據(jù)業(yè)務過程圖的流程需要和物流部門質(zhì)量管理體系的其他要求，制定并編寫相應的程序文件。質(zhì)量管理體系過程的策劃充分體現(xiàn)了以實現(xiàn)顧客滿意為目標，確保顧客的需求和期望的確定，轉化并得到持續(xù)滿足，同時我們確認了應遵循的法律及法規(guī)，并在質(zhì)量管理體系中執(zhí)行。物流部門在策劃過程中，確定了以下內(nèi)容： 制定每一個業(yè)務過程的質(zhì)量目標。 根據(jù)物流運作需要，制定流程和文件，規(guī)劃并提供所需資源和設施。 在所有的貨物入庫或重新入庫時，必須根據(jù)檢驗準則進行產(chǎn)品檢驗 為確保所制定的流程和文件能夠符合實際運作情況，明確所需記錄對所有質(zhì)量記錄進行控制和管理。 通過使用質(zhì)量方針、目標、審核結果、數(shù)據(jù)分析、糾正和預防措施，促進質(zhì)量管理體系的持續(xù)改進。6．3 資源策劃物流經(jīng)理對部門內(nèi)部實現(xiàn)質(zhì)量目標所需的資源進行識別和策劃，策劃