【正文】 I / 41編 號(hào) GMWQSHE2022 國貿(mào)物業(yè)酒店管理有限公司 QSHE手冊(cè)版本號(hào) A/0標(biāo)題 目錄 頁 碼 目錄 ..................................................................................................................................................I 手冊(cè) 發(fā)布令 ......................................................................................................................................1 最高管理者承諾 ..............................................................................................................................2 管理者代表授權(quán)書 ..........................................................................................................................3 公司概況 ..........................................................................................................................................4 手冊(cè)說明與管理 ..............................................................................................................................5 引用標(biāo)準(zhǔn)和法規(guī) ..............................................................................................................................6 方針和目標(biāo) ......................................................................................................................................7 定義 ..................................................................................................................................................8 文件定義 .....................................................................................................................................8 其它 .............................................................................................................................................83. 管理 體系結(jié)構(gòu)及職能分配 ................................................................................................................9 質(zhì)量環(huán)境職業(yè)健康安全管理體系結(jié)構(gòu)圖 .................................................................................9 公司組織結(jié)構(gòu)圖 .......................................................................................................................10 質(zhì)量管理體系職能分配表 .......................................................................................................11 環(huán)境管理體系職能分配表 .......................................................................................................12 健康安全管理體系職能分配表 ...............................................................................................134．QSHE 管理體系 .............................................................................................................................14 質(zhì)量環(huán)境職業(yè)健康安全管理體系概述 ...................................................................................14 文件 ...........................................................................................................................................15支持本章的主要程序/規(guī)定 ............................................................................................................155．管理職責(zé) .........................................................................................................................................16 管理承諾 ...................................................................................................................................16 以顧客為關(guān)注焦點(diǎn) ...................................................................................................................16 質(zhì)量環(huán)境職業(yè)健康安全方針 ...................................................................................................16 策劃 ...........................................................................................................................................16 職責(zé)、權(quán)限和溝通 ...................................................................................................................19 管理評(píng)審 ...................................................................................................................................21支持本章的主要程序/規(guī)定 ............................................................................................................226 資源管理 .........................................................................................................................................23 資源控制 ...................................................................................................................................23 人力資源 ...................................................................................................................................23 設(shè)備設(shè)施控制 ...........................................................................................................................24 工作環(huán)境 ...................................................................................................................................25 資金 ...........................................................................................................................................25支持本章的主要程序/規(guī)定 ............................................................................................................257 物業(yè)管理服務(wù)實(shí)現(xiàn) ...........................................................................................................................26 物業(yè)管理服務(wù)實(shí)現(xiàn)的策劃 .......................................................................................................26 與顧客有關(guān)的過程 ...................................................................................................................26II / 41 采購控制 ...................................................................................................................................27 物業(yè)管理服務(wù)的提供控制 .......................................................................................................28 服務(wù)提供過程的確認(rèn) ...............................................................................................................29 標(biāo)識(shí)和可追溯性控制 ...............................................................................................................29 顧客財(cái)產(chǎn) ...................................................................................................................................30 產(chǎn)品防護(hù) .