【正文】 1 電子商務(wù) 技術(shù) 解決方案 2 目錄 第一章 概述 ................................................................................................................................ 4 電子商務(wù)概述 ............................................................................................................... 4 電子商務(wù)市場(chǎng)現(xiàn)狀 ....................................................................................................... 5 電子商務(wù)發(fā)展因素 ....................................................................................................... 7 電子商務(wù)未來(lái)趨勢(shì) ....................................................................................................... 7 電子商務(wù)發(fā)展特點(diǎn) ....................................................................................................... 9 第二章 技術(shù)概述 ...................................................................................................................... 10 電子商務(wù)信息 ............................................................................................................. 10 構(gòu)建技術(shù)術(shù)語(yǔ)解釋 ..................................................................................................... 10 電子商務(wù)構(gòu)建標(biāo)準(zhǔn)化 ................................................................................................. 13 第三章 電子商務(wù)平臺(tái)建設(shè)方案 .............................................................................................. 15 平臺(tái)設(shè)計(jì)原則 ............................................................................................................. 15 電子商務(wù)總體架構(gòu)方案 ............................................................................................. 16 B2C 電子商城系統(tǒng)架構(gòu) ............................................................................................... 17 商城前臺(tái)展示功能設(shè)計(jì) .................................................................................. 18 商城 后臺(tái)管理設(shè)計(jì) .......................................................................................... 19 B2C 購(gòu)物流程設(shè)計(jì) ........................................................................................... 20 B2C 訂單流程設(shè)計(jì) ........................................................................................... 20 商品管理系統(tǒng) ............................................................................................................. 21 多種商品分類 .................................................................................................. 21 商品特價(jià)系統(tǒng) .................................................................................................. 21 3 活動(dòng)促銷系統(tǒng) .................................................................................................. 21 客戶關(guān)系管理 .................................................................................................. 21 客戶服務(wù) ........................................................................................................... 22 市場(chǎng)機(jī)會(huì)管理 .................................................................................................. 24 訂單管理 .......................................................................................................... 26 決策支持 .......................................................................................................... 27 PSI 進(jìn)銷存管理 ............................................................................................................ 28 貨位管理 .......................................................................................................... 30 供應(yīng)管理 .......................................................................................................... 30 出入庫(kù)管理 ...................................................................................................... 31 檢貨及發(fā)貨 ....................................................................................................... 32 第四章運(yùn)行環(huán)境 ........................................................................................................................ 34 服務(wù)器軟硬環(huán)境 .......................................................................................................... 34 客戶端軟硬環(huán)境 .......................................................................................................... 34 第五章安全保障建設(shè) ................................................................................................................ 35 服務(wù)分層隔離設(shè)計(jì) ...................................................................................................... 35 數(shù)據(jù)安全設(shè)計(jì) ............................................................................................................. 36 容災(zāi)設(shè)計(jì) ..................................................................................................................... 39 服務(wù)器架構(gòu) ................................................................................................................. 40 其他安全機(jī)制 ............................................................................................................. 41 4 第一章 概述 電子商務(wù)概述 電子商務(wù)是運(yùn)用數(shù)字信息技術(shù)，對(duì)企業(yè)的 各項(xiàng)活動(dòng)進(jìn)行持續(xù)優(yōu)化的過(guò)程。電子商務(wù)涵蓋 電子商務(wù) 的 范 圍 很 廣 ， 一 般 可 分 為 企 業(yè) 對(duì) 企 業(yè) (BusinesstoBusiness) ，企業(yè)對(duì)消費(fèi)者(BusinesstoConsumer) ， 消 費(fèi) 者 對(duì) 消 費(fèi) 者 (ConsumertoConsumer), 企業(yè)對(duì)政府(Businesstogovernment),業(yè)務(wù)流程 (Business process)等 5 種模式，其中主要的有企業(yè)對(duì)企業(yè)(BusinesstoBusiness)，企業(yè)對(duì)消費(fèi)者 (BusinesstoConsumer)，業(yè)務(wù)流程