星級酒店自助餐發(fā)展現(xiàn)狀研究(已修改)
2025-07-05 16:41 本頁面
【正文】 淺析星級酒店自助餐服務(wù)質(zhì)量管理摘 要服務(wù)質(zhì)量,是飯店管理理論與實(shí)踐中的永恒話題。 同時(shí),由于人們生活水平的日益提高,飯店對對客服務(wù)質(zhì)量的要求也越來越高。自助餐是一種以賓客自我服務(wù)為主的用餐方式，星級酒店對自助餐的服務(wù)質(zhì)量要求自然更高。從實(shí)踐角度來說,了解客人對自助餐所重視的關(guān)鍵因素,從而提高投入成本的產(chǎn)出效率,對于飯店經(jīng)營來說意義重大。本文將以此為出發(fā)點(diǎn)對星級酒店自助餐服務(wù)質(zhì)量管理進(jìn)行研究。 關(guān)鍵詞 星級酒店；服務(wù)質(zhì)量管理；自助餐Stars Hotel buffet service quality managementAbstract Service quality is an eternal topic in hotel management theory and practice. At the same time, Because people39。s living standard is increasing day by day,The hotel is also getting higher and higher to the quality of service . The buffet is a kind of dining way which is based on self serving, Stars Hotel on the quality of service for the buffet is more natural. From a practical point of view, to understand the key factors that guests pay attention to the buffet, so as to improve the efficiency of investment in the production of the hotel management, the significance of the important. This article will take this as the starting point to the Stars Hotel buffet service quality management to carry on the research.Key Words Stars Hotel。Service quality management。Bu
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